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Titre
Issue Adding an Protected Machine (Cclone or VM Ttemplate) to the Core -
Description
The following message displayed while adding an agent that was cloned or created from a VM template into protection from the Core:This machine has been already protected by this Core.You may protect this machine by using the previous settings. -
Cause
Each agent has a unique id (AgentID - HKLM\Software\AppRecovery\Agent\AgentID) that is generated the first time the Agent service is started. If the machine was cloned or created from a template that already has an Agent installed, this id will be duplicated throughout each deployment of the template or clone causing protection issues. -
Résolution
Windows Registry Disclaimer:
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
- Stop the Agent service.
- Open the registry editor and browse to HKEY_LOCAL_MACHINE\SOFTWARE\AppRecovery\Agent and delete the Agent Key.
- Start the Agent service. This will generate all new Agent keys with a new Agent ID.