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Titre
SOFTWAREONE - Service Account for reporting and CBA enablement -
Description
Why the Service account for reporting has been in the "Pending" status for days and/or how to enable Certificate-based Authentication (CBA)? -
Cause
Microsoft disabled basic authentication and as of that 365Analytics moved to use Service principal via Certificate-based authentication (CBA) and Azure AD permissions. -
Résolution
Follow steps 4-9 from the documentation below to enable CBA (Steps 1-3 were already done by Quest):
https://support.quest.com/technical-documents/quadrotech-nova/current/user-guide/16#TOPIC-1921754
Once done, please re-authorize the application with the steps explained in the article below which will update the permissions.
https://support.quest.com/kb/4368967
The service account for reporting can later be disabled and eventually removed as it is no longer required due to CBA enablement.