Title: 'Failed to quiesce the guest' and 'Failed to copy file to guest vm (13 You do not have access rights to this file)' error message when backing up a Windows Virtual Machine.
Date: Feb 11
Product & Version: NetVault 8.5 and above
OS Version: Windows
Module & Version: VMware Plugin 1.2.1
Application version: ESX vSphere 4 Advanced
Symptoms:
Following errors found in the Binary Log:
1) Error 2010/12/27 08:19:39 381 Data Plugin KVDASI2 Failed to quiesce the guest within VM 'kvgis1' uuid '422ef564-d880-2efd-f5ab-23602d0e262f'
Mit angehänten text:
Module/Thread Id Code Time Message
VMWBCKUP:04428 83 0 81936 VM is being managed by ESX server of version 208167
VMWBCKUP:04428 66 1 81936 Successfully loaded C:/Program Files (x86)/BakBone Software/NetVault/dynlib/libxml2.dll
VMWBCKUP:04428 68 1 81936 Successfully loaded C:/Program Files (x86)/BakBone Software/NetVault/dynlib/glib-2.0.dll
DYNLIB :04428 2 0 81936 Error loading dynamic library: Das angegebene Modul wurde nicht gefunden.
VMWBCKUP:04428 89 1 81936 Error loading C:/Program Files (x86)/BakBone Software/NetVault/dynlib/libgmodule-2.0.so.0
VMWBCKUP:04428 70 1 81936 Successfully loaded C:/Program Files (x86)/BakBone Software/NetVault/dynlib/gobject-2.0.dll
VMWBCKUP:04428 72 1 81936 Successfully loaded C:/Program Files (x86)/BakBone Software/NetVault/dynlib/gthread-2.0.dll
DYNLIB :04428 2 0 81936 Error loading dynamic library: (null)
VMWBCKUP:04428 81 1 81936 Error loading C:/Program Files (x86)/BakBone Software/NetVault/dynlib/vmcryptolib.dll
VMWBCKUP:04428 78 1 81936 Successfully loaded C:/Program Files (x86)/BakBone Software/NetVault/dynlib/ssleay32.dll
VMWBCKUP:04428 76 1 81936 Successfully loaded C:/Program Files (x86)/BakBone Software/NetVault/dynlib/libcurl.dll
VMWBCKUP:04428 74 1 81936 Successfully load
Make sure that the VMTools are installed and that there are VSS drivers within the VMware image as well.
In order to check if the VSS drivers are enabled in the VM, you will need to logon to the VMware image and execute the following command:
vssadmin list writers
If the VSS drivers are enabled, you should be presented with a list and show the VSS drivers state - which should be showing as stable.
Also make sure that the UAC (User Access Control) is turned off, as this will prevent the VSS from accessing open files for the backup.
