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Titre
Support Lifecycle for Metalogix Diagnostic Manager -
Description
The Product Support Life Cycle describes the phases during which our products are eligible for patches (fixes), support and downloads from the Support Portal.
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Résolution
Product Life Cycle
- Software
Version Full Support as of Limited Support as of Support Discontinued
Earlier product versions not listed are considered discontinued.5.0.1 1-Jun-2020 5.0 15-Nov-2019 4.15 25-Mar-2019 30-May-2020 30-Aug-2020 4.14 17-Dec-2018 15-Mar-2020 15-Jun-2020 4.13 19-Oct-2018 21-Jan-2019 25-Sep-2019 The Product Support Life Cycle table above describes the phase during which products are eligible for product support and new release downloads.
As a result of Quest's recent divestiture from Dell, Quest acquired a number of products from Dell. Some of these legacy products found on this website may still contain Dell branding. However, these products are now owned and supported solely by Quest and not Dell. Dell is not affiliated with these products or services and any services Quest provides for these products is independent of Dell.
Product Support Policies
It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement. Fixes to older versions are at our discretion. We strive to put resources behind the most recent product releases in order to continually improve and enhance the value of our solutions.
We will attempt to answer questions on older versions of our products provided resources are available; however, if you are using a discontinued version, we encourage you to upgrade to the currently supported version of the product.
Our usual support policy is to provide support on both the current (n) and prior (n-1) versions of our products. Refer to the product life cycle table on your Product Support page or Knowledge Base for specific supported versions of your product.Full Support
- Product is fully supported, generally available release/version.
- The most current released version of a product and one or more prior releases are included.
- Enhancement requests for this release are accepted and may be considered for future releases.
- Maintenance releases and/or hot fixes are periodically made available for this release.
- Release or version is fully supported by both Support and Development.
- Release or version is available for download from Support Portal.
Limited Support
- Support is available for this release/ or version, and we use best efforts to provide known workarounds or fixes.
- No new code fixes will be generated except under extreme circumstances and at our discretion.
- Enhancement requests are not accepted.
- You are encouraged to plan an upgrade to a release or version on full support.
- Release or version is available for download from the Support Portal.
Discontinued
- Includes release or versions that are retired or discontinued.
- No new patches or fixes will be created for this release.
- Release is not available for download from the Support Portal.
- Support will be provided to assist with upgrading to a supported version.
- Support is not obligated to provide assistance on this version of the product.
Continuing Support
If you are unable to upgrade or migrate your product prior to its end-of-life, we offer a Continuing Support service to provide you with one year of limited support beyond your software's end-of-life or end-of-support date. Continuing Support is not guaranteed on every product:
- Annual software maintenance contract must be renewed.
- This includes uninterrupted access to technical support via phone, online and chat.
- Support Engineers will provide known workaround solutions and fixes.
- Fee-based service available on selected products.