Retour
-
Titre
Timeout errors while navigating the contents of a backup "Execution timeout expired" -
Description
Timeout errors while navigating the contents of a backup. The error is "Execution timeout expired. The timeout period elapsed prior to completion of the operation of the server is not responding." -
Cause
This issue is caused by software defect ID 521796, which affects Metalogix Backup for SharePoint version 6.9.0.15.
Here is an example of the errors you will find in the logs:
;�4(�A��4����#Metalogix Backup Management Service��License key not found in the license database.Exception type: Metalogix.Licensing.LicenseServer.InvalidLicenseExceptionMessage: License key not found in the license database.Source: Metalogix.LicensingStackTrace:at Metalogix.Licensing.LicenseServer.Server.ExecuteMethod(String sMethodName, Object[] parameters)at Metalogix.Licensing.LicenseServer.Server.UpdateLicense(LicenseInfoRequest info)at Idera.Pointbackup.Service.Management.Licensing.LicenseHelper.ActivateOnline(String licenseKey, String farmId, Int32 serverCount, String productVersion)at Idera.Pointbackup.Service.Management.Business.Process.ActivateLicenseOnline(String licenseKey, Guid farmId, Int32 serverCount, Version productVersion, PBLicenseInfo currentLicense)at Idera.Pointbackup.Service.Management.Service.ManagementService.ActivateLicenseOnline(String newLicenseKey) -
Résolution
This issue is solved by upgrading the Metalogix Backup for SharePoint installation to version 6.10. The latest version of Metalogix backup for SharePoint can be downloaded here:
https://support.quest.com/metalogix-backup-for-sharepoint/6.10/download-new-releases