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Titre
Error setting up Office 365 - Object reference not set to an instance of an object -
Description
When setting up Office 365 for Metalogix Archive Manager you receive an error during the server wizard stating:
Error in processing: System.NullReferenceException: Object reference not set to an instance of an object.
at exchange.PAM.classes.Office365UserInfo..ctor(AutodiscoverResponseXml resXml,
User user, String userName, String password)
at PamEnterpriseMan.Wizards.ServerWizard.ProcessingInThreadOffice365()
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Cause
The account credentials entered is not an account with a mailbox in Office 365 -
Résolution
For Metalogix Archive Manager to connect to Office 365, you can either use a Global Admin account which has a mailbox in the Office 365 tenant, or use other account with following rights granted:
Member of:
Organization Management
View-Only Organization Management
Public Folder Management
To resolve this, setup a mailbox for the user or use a different account which has sufficient rights and a mailbox with cloud license assigned.
Also, when importing O365 tenant, please check the "Set Exchange server permission for Metalogix service account" checkbox