Messagestats tasks have been stuck in Pending state for days. Multiple gatherings have started but not finished and tasks show Pending state.
Right clicking an individual task and selecting cancel does not work. Right clicking the actual task and selecting cancel does not work. Right click delete does not work.
Multiple tasks have started but are unable to finish. In some cases the End Time has been selected for a gathering task causing the gathering to go into a pending state, unable to complete the required steps to gather all data.
It is not recommended to use the "End Time" option unless sufficient time is given for a task to complete.
The following procedure can be used to "unstick" pending tasks seen in the Messagestats console. The following steps takes any tasks that are currently pending, or running and sets them to the cancelled state. Here is the procedure:
Note: If any command comes back with file not found ensure
you're in the Tasks directory and that the files exist. If they don't it's not a
big deal, go into the MessageStats console after you start the service and see
if the tasks are no longer in pending mode. If they are, you may have task
corruption and Deleting All Tasks would be best following this KB Article:
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