Date: Jun 2011
Product & Version: All SmartDisk
OS Version: All Windows
Module & Version: N/A
Application version: N/A
Symptoms:
When starting NetVault SmartDisk, the service starts, but the stops immediately.
Checking trace files, the PercolatorSlave trace file in foundation/trace shows
0 LOCALMSG 109 1307968220674247 Start of Day process 'logd' exited unexpectedly
and the logd trace shows
0 LOGD 11 1307966016035164 Failed to open the application event log: error code 5:Access is denied.
0 LOGD 4 1307966016037664 Failed to Initialise
In order for the non-privileged user running SmartDisk to have access to the Windows Application Event logs, the SmartDisk postinstall.sh script runs a tool called logdregupd in order to update the Windows registry to allow access.
If the above error message is logged and the log daemon stops, verify whether there were any error messages in the post install logs indicating problems updating the re...
