When trying to run or modify a report , a pop up error message is displayed, showing the following:
"Failed to get class fields"
Corruption in either the Reports database or one of the class files (text files in the reports/classes folder) is corrupt.
1. Open the Restore window by clicking the Restore button on the command toolbars, or by choosing Operations Restore.
2. Select the client (or NetVault server) and choose Open from the pop-up menu,or double-click the client to display the databases within it.
3. Open the NetVault Databases item to display the backup savesets available for restore.
4. Select the most recent backup saveset, right-click and choose Open from the pop-up menu, or double-click the backup saveset.
5. Select *ONLY Reporting* in the backup saveset by clicking the square next to it.
6. Enter the name of the job in the Job Title box.
7. Submit the job by clicking the Submit button.
The NetVault database restore will be run. Do not monitor the job while it is running, since this may interfere with the process.
As the restore completes, the NetVault GUI will die and the NV service will be stopped.
Open your NetVault Configurator's Service tab on the NVBU Server and click "Start", then open the NV GUI and verify that the Reports run properly.
~ Todd Thompson
