How to enable User - Computer Management trace file (4228237)

The trace file is an html type log file used to troubleshoot the configuration and element processes of the Desktop Authority client on a client workstation for both Computers and Users.

• The User Management trace file is called “SLTrace.htm” located in the Users Temp Directory (C:\Users\User_Account\AppData\Local\Temp\Desktop Authority on Windows 7) or (C:\Documents and Settings\User_Account\Local Settings\Temp\Desktop Authority on Windows XP).

• The Computer Management trace file is called “ComputerManagementTrace_DayofTheWeek.htm located in C:\Windows\Temp\Desktop Authority for either Windows 7 or XP.

From the Client configuration tab within the Desktop Authority Manager console follow the steps below:

Select Global Options | Edit to activate the ability to make changes.

1. Select User Management Options | Troubleshooting

2. Check “Create a detailed trace file for these specific computers and/or users”

3. Put an asterisk (*) for all users/computers, or an individual user account/computer.

4. Click on the “Save” button.

Once all the steps are complete click on “Replicate” button in the lower left.

Note: The Computer Management trace is enabled by default.