Retour
-
Titre
Mandatory KACE Desktop Authority version 10.1.x/10.2.x ExpertAssist Patch Update 8.7.0.48 -
Description
This Desktop Authority version 10.1.x and 10.2.x patch may receive additional testing. For complete product information, refer to the Desktop Authority 10.x product documentation.Please see the full Release Notes attached below before installing this mandatory patch.Also, when launching Expert Assist it may display “Application Blocked by Java Security” or a certificate expiration/expired certificate error. -
Cause
With regard to DAMS-4207 below, the certificate used for Expert Assist on versions prior to 8.6.0.48 expired as of December 22, 2018. -
Résolution
Click here to download this patch.
Resolved IssuesThe following is a list of issues resolved in this ExpertAssist update
Feature Resolved Issue Defect ID ExpertAssist Fixed ExpertAssist issue with an expired Microsoft hardware driver signature that potentially causes unexpected warnings to be displayed. DAMS-4207 ExpertAssist Fixed issue with an unexpected crash of the ExpertAssist client component during (or following) a remote-control session.
DAMS-3946, DAMS-4111, DAMS-4196, DAMS-4200, DAMS-4201, DAMS-4202 NOTE: In addition to resolving the reported issues, some overall ExpertAssist performance improvements are expected.
Known Issues:
No known issues with this update.
Installing This Update:
- Download the ExpertAssist hotfix zip file to the Desktop Authority Server and extract the RSCClient.msi file. Warning: Some computers have security settings enabled that block zip files that come from other computers. Right click on the zip file and choose Properties. If blocking is enabled, you will see an “Unblock” button on the bottom right hand corner of the Properties dialog. Press “Unblock” and then press the OK button. Proceed to unzip the file.
- Backup original C:\Program Files (x86)\Quest\Desktop Authority\Desktop Authority Manager\ONRM\kernel\msipackage\RSCClient.msi.
- Copy the new RSCClient.msi to the C:\Program Files (x86)\Quest\Desktop Authority\Desktop Authority Manager\ONRM\kernel\msipackage, overwriting existing file.
- Delete contents of C:\Program Files (x86)\Quest\Desktop Authority\Desktop Authority Manager\ONRM\Invitations folder (should be a GUID folder name)
- Perform a replication.
- Process a logon, refresh, or logoff event on client(s) so existing remote management element validates and ExpertAssist is updated.
- After a few minutes, confirm in Add/Remove Programs that the installed ExpertAssist version is now 8.7.0.48.
NOTE: The upgrade of the EA client is asynchronous and can take a few minutes to complete. One way to tell the upgrade has finished is the SETUP process will no longer be visible in task manager. -
Identifiant du défaut
DAMS-4207 DAMS-4111 DAMS-4196 -
Pièces jointes
-
Informations supplémentaires
Resolved issues: DAMS-3946, DAMS-4207, DAMS-4111, DAMS-4196, DAMS-4200, DAMS-4201, DAMS-4202