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Titre
Kace SMA - Permissions error when clicking on attachment links in service desk tickets in MS Edge -
Description
It has been reported that when clicking on attachment links from service desk tickets in Microsoft Edge a permission error prompts preventing the download of the file to complete.
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Cause
This is caused by a setting in Microsoft Edge which will make the files to open in the browser instead of downloading to your device.
The following error is seeing in the "Server error" log:
Note that this issue has only been identified in MS Edge, other browsers don't have this issue.[Mon Feb 28 10:58:31.845585 2022] [authz_core:error] [pid 62161:tid 34383690240] [client 190.141.90.17:56284] AH01630: client denied by server configuration: /kbox/kboxwww/packages/hd_attachments/NameOftheFile.docx.9fd27e51d4bdf70699a1852966d6eff7, referer: https://view.officeapps.live.com/
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Résolution
To resolve this issue, follow these steps:
- On Microsoft Edge: click the 3 dots to open the menu.
- Click on "Settings".
- On the Settings page click on "Downloads".
- On the Downloads page look for "Open Office files in the browser" and turn it off.
Having that option off, the file should download by clicking on the link and the error should not appear.
