The DB2 db2diag.log, Oracle alert log, or SQL Server error log cannot be accessed on Windows servers.
The following error appears in the database agent log files when trying to do OS collections:
ECHO ERROR [MyAgent-lowPriorityPool-4-[DBO_Usability]] com.quest.qsi.fason.oracle.collection.processor.DBOInstanceProcessor - Failed to run DBOListenerControlProcessor processor of DBO_Usability collection of MyAgent instance.
java.lang.RuntimeException: Failed to execute collection [DBO_Usability], reason=A command shell connection could not be established- Profile:FglAM Connection Profile {Host = MyHost, Agent = MyAgent}"
or:
ECHO ERROR [MyAgent-lowPriorityPool-2-[DBO_Alert_Log]] com.quest.qsi.fason.oracle.collection.processor.DBOInstanceProcessor - Failed to run DBOReadAlertLogProcessor processor of DBO_Alert_Log collection of MyAgent instance.
java.lang.RuntimeException: Failed to execute collection [DBO_Alert_Log], reason=A command shell connection could not be established- Profile:FglAM Connection Profile {Host = MyHost, Agent = MyAgent}