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Titre
Error during installation: "An error occurred while downloading a required file" -
Description
The below error may occur when installing Enterprise Reporter:
"An error occurred downloading the following resource: http://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU3/vcredist_x64.exe
The below error may also occur:
"Your system is missing some required files. If you install Enterprise Reporter using the autorun, they will be installed automatically. Alternatively, you can manually download and install the Microsoft Visual C++..."
You may also get these errors even if the redistributeables appear to have been installed.
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Cause
The Enterprise Reporter server is not connected to the Internet and unable to download the redistributables. -
Résolution
WORKAROUND:
Run the autorun on another computer that has access to the Internet, select Redistributables, download the redistributables, transfer them to the ER server and install manually.
If the redistributeables appear to be installed and the installation still fails, uninstall the redistributeables, reinstall them again and try to install ER.