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Titre
Database Content Wizard times out when attempting to purge data -
Description
When attempting to purge data, the wizard seems to run for some time, and eventually fail with the following error:
Clean Failed:
Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
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Cause
This can be cause by timeout settings that are too low, or very large database size. -
Résolution
Workaround:
Return to the main "Database Content Wizard" window, and select "Advanced Settings" in the bottom right hand corner.
Increase these times gradually, up to one hour.
If the clean tasks still time out, you can keep trying, as it is gradually purging data, but reaching the timeout.
If you can not successfully purge this data after several attempts, it is likely related to the transaction log file on the database server growing too large for the disks, due to the size of the data that is being purged.
To determine the next steps in this scenario, please contact support by either calling 1-800-306-9329, or submit a ticket online at https://support.quest.com/create-service-request