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Titre
The service mailbox needs to be moved to a new server or store -
Description
The service mailbox needs to be moved to a new server or store
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Résolution
These steps could be for either the Branch(s) or HQ in the QCS deployment
1. Disable all publications by Right clicking on them and select Disable
2. Wait at least 20 minutes to ensure all data that was currently being processed by QCS completes as normal.
3. Move the service mailbox to a new store or server.4. Verify via Outlook or OWA that moved Service account mailbox can be accessed and used. (Send an email to it if need be to make sure it recieves the email)
5. Restart all 3 Quest Collaboration Services from services.msc by right-clicking each one and select Restart.
6. (A) In the Quest Collaboration services console right click on the Collaboration services node in the Top left and tree and select Properties.
(B) Change the Exchange server to a new valid Exchange server (if necessary)
(C) Click on the Test button and make sure it completes successfully and click OK.
7. In the Quest Collaboration services console right click on the Collaboration services node in the Top left and tree and select Properties and then click "Generate New" to create a new Data encryption key.
8. Send the new key to all of your subscribing Partners.(Any site that has subscribed to a publication from the Branch or HQ that you moved the service mailbox)
Note: On all the branches or HQ that is subscribed to this location, you will need to apply the new Key that was generated in Step 7.9. In the Quest Collaboration services console right click on the Collaboration services node in the Top left and tree and select properties.
- If applying the Key to a Branch, click on the "Branches" node and click "Update Key". Then browse to the new key, and click OK.
- If applying the key to the HQ, click the HQ node, and click "Update Key". Then browse to the key and click OK.
10. Enable all publications in QCS that were disabled in Step 1 by right clicking on them and selecting enable.Note: After you enable the publications, allow some time for the publications to synchronize with the subscribing partners. You can also republish the collections if a considerable amount of time has passed and there is no updates on the subscribing side.