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Titre
Mailbox Test Fails with "Error: ClassFactory cannot supply requested class 0x80040111" -
Description
When connecting Collaboration Services to Exchange 2013/2016 with Outlook 2013/2016 32bit the Mailbox Test fails with 80040111
You also see the following error in the Events Node in the QCS console:
15/02 16:34:59:984 | 3600 | Error: ClassFactory cannot supply requested class0x80040111MAPIserv.log:
15/02 16:34:56:062 | 3600 | Current process id: 364815/02 16:34:56:062 | 3600 | Success initialize COM15/02 16:34:56:109 | 3600 | Success initialize MAPI15/02 16:34:56:125 | 3600 | Unable to read AdminGroupBlacklist key15/02 16:34:56:125 | 3600 | Current pid: 364815/02 16:34:56:125 | 3600 | GC disable15/02 16:34:56:125 | 3600 | My profile for opening service mailbox: {BE37260E-068C-4D01-AC15-676C76351B25}15/02 16:34:56:125 | 3600 | Obtaining IMsgServiceAdmin interface15/02 16:34:56:125 | 3600 | CreateProfile result: 015/02 16:34:56:125 | 3600 | CreateMsgService15/02 16:34:56:187 | 3600 | CreateMsgService ok with first try.15/02 16:34:56:187 | 3600 | GetMsgServiceTable15/02 16:34:56:187 | 3600 | Query service table15/02 16:34:56:187 | 3600 | GetOutLookMAPIPath return:C:\PROGRA~2\MICROS~2\Office15\OLMAPI32.DLL15/02 16:34:56:187 | 3600 | PR_PROFILE_UNRESOLVED_SERVER:15/02 16:34:56:187 | 3600 | PR_PROFILE_UNRESOLVED_NAME *MailboxName*: =/o=Site/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=55fe8338e1b4497fcaf527e0432f8b69-Account15/02 16:34:56:187 | 3600 | Configuring profile15/02 16:34:56:187 | 3600 | RpcHttp key is present, use it to set RPCOverHTTP configurations.15/02 16:34:56:187 | 3600 | PR_PROFILE_RPC_PROXY_SERVER - RpcHttpProxyServer: server.company.local15/02 16:34:56:187 | 3600 | Logging mailbox15/02 16:34:56:297 | 3600 | My profile for opening service mailbox: {D0242A7A-A871-484E-864F-A5A04F435CD6}15/02 16:34:56:297 | 3600 | Obtaining IMsgServiceAdmin interface15/02 16:34:56:297 | 3600 | CreateProfile result: 015/02 16:34:56:297 | 3600 | CreateMsgService15/02 16:34:56:312 | 3600 | CreateMsgService ok with first try.15/02 16:34:56:312 | 3600 | GetMsgSer15/02 16:34:59:984 | 3600 | Error: ClassFactory cannot supply requested class 0x80040111 -
Cause
Known issues with the MAPI component in versions older then 3.9.0
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Résolution
To resolve this issue, download and install/upgrade Collaboration Services 3.9.0 or later
Note: you may need to add RpcHttpProxyServer to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Aelita\AelitaCollaborationServices\RpcHttpProxyDisclaimer:
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Windows registry information for advanced users”: http://support.microsoft.com/default.aspx?kbid=256986
1. Open regedit on the QCS machine navigate to
2.HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Aelita\AelitaCollaborationServices\RpcHttpProxy
Note: if RpcHttpProxy is not there, create it (new key)
3. Under RpcHttpProxy add a new string named RpcHttpProxyServer
4. For the value enter the FDQN of your mail server that does not have certificate errors should you visit OWA from the QCS machine using the FQDN/OWA address.
E.g. mail.company.com
5. From within the QCS console, right-click Collaboration Services | Properties
6. Under Exchange Server, type in the FQDN of your mailserver that you added to the registry and click Test.
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Identifiant du défaut
TF00763740 -
Pièces jointes