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Titre
Error "Failed to OpenAddressBook". Failing to connect to Journal Mailbox -
Description
The Dataloader service is failing to connect to the journal mailbox or the Exchange Store Manager Service cannot process mailboxes and the following error is logged in the DL \ mailbox wlogs.
09:49:17 DEBUG: CExchangeSession::Login - end09:49:17 DEBUG: WalkDelegateEmailAddresses(session, delegateEmailAddresses) - Get mailbox by delegateConnectString: mailbox=ArchiveMgr_Journal@domain.com;type=user;mode=journal09:49:17 DEBUG: Failed to OpenAddressBook 1 times, retrying ...09:49:18 DEBUG: Failed to OpenAddressBook 2 times, retrying ...09:49:19 ERROR: Session.OpenAddressBook:09:49:19 [80004005] Unspecified error -
Cause
Incorrect proxy server address used to connect. -
Résolution
Resolution 1:
Check the Dataloader logs. The default location is "C:\Dell\ArchiveManager\DL\xxxxxxxx" where xxxxxxxx is YYYYMMDD or a failing mailbox log using this solution.
Find the line containing "Autodiscover response is:" which will look like this.
00:02:12 Autodiscover response is:00:02:12 AuthPackage=Default00:02:12 ProxyServer=Server.Domain.com00:02:12 ProxyAuthScheme=NTLM
Verify that the server listed as the ProxyServer is the correct server.
This can be done by opening Internet Explorter and entering the address HTTPS://Server.Domain.com/owaIf you get a certificate error this is the incorrect proxy server.
To override this setting open the Configuration Console | Advanced Settings
Check for the setting "Autodiscover Override Settings" and if it exists correct the value to the correct server name or if it does not exist click add and add the following Config Property:
Autodiscover Override Settings
Set its value to the following where "mail.domain.com" is the correct server name.
ProxyAuthScheme=NTLM;ProxyServer=mail.domain.com
Restart the "Archive Manager Data Load Service"
Check the DL log again to verify its now connecting to the correct server.
Resolution 2:1. Open Configuration Console | Advanced Settings2. Autodiscover Override Settings | add ProxyPrincipalName= msstd:*.domain.com , where domain.com is the correct domain name3. Restart the "Archive Manager Dataloader Service"