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Title
Data collection does not start for Sybase remote agent. -
Description
The Sybase cartridge has been loaded and the Sybase agent created.
The Sybase agent appears in the "Agent Status" dashboard, however data collection cannot be started.When the Sybase remote agent tries to connect, it fails. The following error appears in the agent log:
"Sybase_MDA_Impl::SetUpOCS: Exception thrown attempting to connect to ASE"
"Call to ct_connect failed: username: <username>, server: <servername>"
"Cannot open ASE monitoring connection. Username: <username>. Servername: <servername>"The user entered in the Agent properties to connect to the Sybase instance has "sa" and "mon" roles.
The FglAM is installed on a Windows server.
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