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The Archiver has not received hit data from sniffer
Description
APM does not get any hit/page search results. Capture group testing shows all green except the last warning saying archiver not receiving data in 5 min. The similar log entries below could be found in EndUser log and FMS log.
ERROR [AbstractConfigurationServlet] Error generating config response: java.util.zip.ZipException: ZIP file must have at least one entry
java.util.zip.ZipException: ZIP file must have at least one entry.
Cause
Username rule which references SiteMinder causes Archiver config download to fail, which has been identified as APMDATA-1675
Resolution
Bug ID APMDATA-1675 has been fixed and is included in the patch Foglight APM for Real User Experience (RUM) patch 5.9.3_20140715_61.
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Recommended Content
Product(s):
Foglight
5.6.7
Topic(s):
Configuration
Article History:
Created on: 7/24/2014 Last Update on: 5/7/2023
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