Foglight Agent Manager (FglAM) may stop after installation of the SQL Server 5.9.7.10 or 5.9.7.20 database cartridge (4226859)

Foglight Agent Manager may stop after installation of the SQL Server 5.9.7.10 or 5.9.7.20 database cartridge.

Application Errors similar to the following appear in the Windows Event Viewer Application logs when the FglAM fails.

Log Name:      Application
Source:        Application Error
Date:          12/28/2020 2:50:31 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      COMPUTERNAME
Description:
Faulting application name: fglam.exe, version: 5.9.7.0, time stamp: 0x5e90461d
Faulting module name: ntdll.dll, version: 6.3.9600.19678, time stamp: 0x5e82c88a
Exception code: 0xc0000374
Fault offset: 0x00000000000f1ce0
Faulting process id: 0x6e4
Faulting application start time: 0x01d6dd2d2bb2a701
Faulting application path: E:\Program Files\Common Files\Dell\Foglight Agent Manager\bin\fglam.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: f07ccc68-4945-11eb-8164-000d3a055651
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:

  
    
    1000
    2
    100
    0x80000000000000
    
    1001511
    Application
    COMPUTERNAME
    
  
  
    fglam.exe
    5.9.7.0
    5e90461d
    ntdll.dll
    6.3.9600.19678
    5e82c88a
    c0000374
    00000000000f1ce0
    6e4
    01d6dd2d2bb2a701
    E:\Program Files\Common Files\Dell\Foglight Agent Manager\bin\fglam.exe
    C:\Windows\SYSTEM32\ntdll.dll
    f07ccc68-4945-11eb-8164-000d3a055651
    
    
    
    
  

This issue has only been found on FglAMs where there over a hundred SQL Server agents monitoring remote hosts.

For Database Cartridge 5.9.7.20

WORKAROUND

None

STATUS

A revised 5.9.7.21 cartridge has been released for the SQL Server cartridge and the Foglight for Databases All-in-One installer.

For Database Cartridge 5.9.7.10

Please contact Support for a hotfix for this error.

STATUS

This issue has been identified by R&D as defect FOG-763 and has been fixed in the 5.9.7.21 release of the SQL Server cartridge. Please upgrade to the latest release of the SQL Server cartridge.