LogMonitor agent fails to start data collection.
Error in LogMonitor agent log:
ECHO DEBUG [Quartz[0]-1] com.quest.glue.core.remoteconnection.ConnectionPool - Unable to authenticate to host xx.xx.xx.xx with credential 4c99d93a-4d9c-42d6-9dbb-45426bdf1209
com.quest.glue.api.services.CredentialRejectedException: AccessIsDenied (0x5) while connecting as /. Please ensure that the Remote Registry and Server services are running and the connecting user has permission to modify these registry keys: {72C24DD5-D70A-438B-8A42-98424B88AFB8}, {0D43FE01-F093-11CF-8940-00A0C9054228}. There may be multiple instances of each key, especially for 64-bit versions of Windows Server 2008 R2 and Windows 7. Each instance will need to be updated.
at com.quest.glue.core.remoteconnection.WMIUtils.createConnectionException(WMIUtils.java:508)
at com.quest.glue.core.services.winshell.JavaWindowsShellImpl.(JavaWindowsShellImpl.java:99)
at com.quest.glue.core.remoteconnection.DCOMWindowsCommandShell$DCOMJavaWindowsShell.(DCOMWindowsCommandShell.java:185)
at com.quest.glue.core.remoteconnection.DCOMWindowsCommandShell.(DCOMWindowsCommandShell.java:59)
at com.quest.glue.core.remoteconnection.DCOMWindowsCommandShellFactory.create(DCOMWindowsCommandShellFactory.java:42)
at com.quest.glue.core.remoteconnection.DCOMWindowsCommandShellFactory.create(DCOMWindowsCommandShellFactory.java:31)
at com.quest.glue.core.remoteconnection.WindowsConnectionFactory.create(WindowsConnectionFactory.java:83)
at com.quest.glue.core.remoteconnection.ConnectionPool$ManagedConnection.acquire(ConnectionPool.java:585)
at com.quest.glue.core.remoteconnection.ConnectionPool.acquire(ConnectionPool.java:327)
at com.quest.glue.core.remoteconnection.ConnectionPool.openConnection(ConnectionPool.java:292)
at com.quest.glue.core.remoteconnection.ConnectionPool.acquireInternal(ConnectionPool.java:167)
at com.quest.glue.core.remoteconnection.ConnectionPool.acquireRetry(ConnectionPool.java:120)
at com.quest.glue.core.services.windowscommandshell.WindowsCommandShellServiceImpl.establish(WindowsCommandShellServiceImpl.java:102)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
Error in FglAM log:
ECHO INFO [Quartz[0]-1] com.quest.glue.core.services.AgentEstablishedConnectionStore - Established a PoolableWMINativeConnectionImpl connection to xx.xx.xx.xx [root/cimv2]