When an alert is not reset by a user, Foglight NMS escalates the alert to one or more users. In order to send the escalated alert to a specific user, please assign an escalation rank to that user in the User Management section of the Administration View. The escalation rank is the priority by which users are notified. Once you establish the escalation ranking order, return to the policy, open an alert and add a new escalation to it, as well as define the parameters for it.
Setting the Escalation Rank For a User
Adding a New Escalation to an Alert
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