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Title
How to install Debug View? -
Description
For some issues it is required to install a 3rd party application in order to research further the device activity. Debug View is a Sysinternals application, that is requested from time to time.
The logs generated will help Quest Support to troubleshoot device communication issues.
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Resolution
Download and extract Debug View from:
- Start DebugView.exe on the agent machine (please run as administrator on Windows 2008, right click and run as admin)
- Make sure that capture Win32 and capture Global Win32 within the "Capture" menu are checked
- Open regedit, navigate to "HKLM | Software | Quest Software", select the "Foglight NMS Networks" folder
- Right click on the blank field in the right hand pane, select "Multi String Value"
- Rename this registry key to “CaptureTraceMessages”
- Start the capture (magnifying glass)
- Let the capture run for the duration of five minutes while you run "Go Live" on the device in question.
- Stop the capture (Ctrl+E) and save as a log file.