How to diagnose the issue of no email alerts are received when a Rule triggers an alarm and is visible in Alarms dashboard (4280243)

FOR CORE RULES

Step 1: Verify that there is an EmailAction associated for the specific Severity for which the Rule triggered an alarm

• Review the details (Rule name, Severity) of the alarm in question in Alarms dashboard
• Navigate to Dashboards | Administration | Rules & Notifications | Rules
• Search for the Rule that triggered the alarm
• Click on the Rule name and select View and Edit
• Note down the value of condition variable (SYSADMIN or VMADMIN etc.) for the severity (Fatal/Critical/Warning) for which the alarm was triggered. This is the mail recipient who is supposed to receive email notifications

Step 2: Check and Test Email Configuration Settings

• Navigate to Dashboards | Administration | Setup | Email configuration
• Under Email Server Configuration Table, review the value of email configuration property for accuracy
• Click on Test Configuration button
• Type in recipient address from Step 1
• Click on Send Test Mail
• Verify successful delivery of the mail

Please contact Quest Support for any additional help.

FOR DATABASE AGENT RULES

Please review KB 232092