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Title
In vFoglight Storage, I receive error messages when I run a support bundle from the help menu. -
Description
In vFoglight Storage, I receive error messages when I run a support bundle from the help menu.
I receive 3 error messages.
1) “Could not create archive for support”
2) “Unable to create support bundle adding to zip file failure, description file”
3) “File not found c:\Users\administrator\AppData\Roaming\Quest\UILogs_201111151217_Administrator_MIKE-VFS-2008x6.zip”
4) “Error creating or sending support bundle”
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Cause
This is a known defect in vFoglight Storage caused by a bug referenced by Quest Tracking ID 1153.
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Resolution
Workaround:
Run a support bundle from the Windows program group.
Open Start | All Programs | Quest | vFoglight-Storage | vFoglight Storage Maintenance
Select the Backup Tab
Select Start Backup (this will take some time)
Add all the PgLogs, Click OK
Defect request 1159 has been submitted to Development for a fix in a future release. Please check the release notes of latest software to determine which bug fixes have been included in this release.
The latest version of vFoglight Storage can be downloaded at:
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Defect ID
1153 -
Additional Information
vFoglight Storage version 1.6