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4257151 - Current Analysis Repository Size exceeds Maximum size

The "Current Analysis Repository Size" shows a higher value than the "Maximum Analysis Repository Size".  How can the current size exceed the...

Revised: August 24, 2022
4239526 - Cluster of FxV machines. Which Services--Database, Archiver, TCPBatches, Server--do we need to ha

We have a cluster of Foglight Experience Viewer (FxV) machines. Which Services--Database, Archiver, TCPBatches, Server--do we need to have...

Revised: August 24, 2022
4257067 - Cannot navigate to the 'Traffic Capture' in the APM section--causes FMS UI to hang.

In the 'APM' section of FMS UI , when we attempt to go to any link underneath 'Traffic Capture', the UI locks up.   from EndUser.log...

Revised: August 24, 2022
4256671 - Can't autologin to the FxV web console from the FMS web console drill-down link. The iframe (i

We can't autologin to the Foglight Experience Viewer (FxV) from the Foglight Management Server (FMS) web console drill down link. In other words...

Revised: August 24, 2022
4245370 - Can't bring FxV appliance process (Archiver or Server) back up. When we try, it immediately shuts down/fails again.

On Foglight Experience Viewer (FxV) can't bring a particular process(es) back up. When we try, it immediately shuts down/fails again. When...

Revised: August 24, 2022
4245294 - Logging into the FxV appliance using SSH Access 'support' account doesn't give me full permission

Logging into appliance using SSH Access 'support' account doesn't give me full permissions. How do I get full/root permissions in the linux...

Revised: August 24, 2022
4248949 - Linux user accounts pre-loaded to FxV

Linux user accounts pre-loaded to Foglight Experience Viewer (FxV)

Revised: August 24, 2022
4252706 - LDAP integration for FxM and FxV

Is it possible to integrate Foglight Experience Monitor (FxM) and Foglight Experience Viewer (FxV) with a domain directory service (for example...

Revised: August 24, 2022
4349934 - Large objects and scripts are not resolving/playing in FxV replay.

Java scripts are not replaying because they are larger than the default size for FxV capture.

Revised: August 24, 2022
4241241 - When exactly will FxV insert data to the Analysis Repository?

When exactly and at what interval will Foglight Experience Viewer (FxV) insert data into the Analysis Repository?

Revised: August 24, 2022
4256808 - When attempting to create zip export of a session, got error "Error while creating zip export: Fa

When attempting to create zip export of a session, got error "Error while creating zip export: Failed to write Hit" In the server log, we see...

Revised: August 24, 2022
4345892 - When applying patch6 for FxV manually the console is requesting the root password to install.

When uploading the .runx file through winscp and then running "apply hotfix" through "setup menu" during execution FxM asks for root password. 

Revised: August 24, 2022
4286502 - What type of RAID is used in FxV?

What type of RAID is used in FxV?

Revised: August 24, 2022
4291240 - How to create a DSET report in FxV for hardware troubleshooting

Generating a DSET report is ususally the first step for DELL hardware engineer to troubleshoot a hardware related issue in your FxM/FxV appliances...

Revised: August 24, 2022
4291160 - How to create a custom field for transactions and store it in AR of FxV

This article is to describe how  to create a custom field for his transactions and capture an email address from a certain transaction and be able...

Revised: August 24, 2022
4323226 - How to configure FxV to manage database growth?

How to configure FxV to manage database growth and prevent it from going to a 100%. The Foglight eXperience Monitor is configured for automatic...

Revised: August 24, 2022
4331535 - How to change character set for Hit Analyzer?

Is it possible to change the FxV character set for the Hit Analyzer?

Revised: August 24, 2022
4345794 - What network ports does FxV use?

What network ports does Foglight Experience Viewer (FxV) use? I need this information to open required firewall ports.

Revised: August 24, 2022
4240727 - What is the maximum number of SQL connection for the Analysis Repository?

What is the configured number of Max_User_Connections on the Foglight Experience Viewer appliance specifically for the Analysis Repository (AR)?

Revised: August 24, 2022
4296614 - What does it mean for FXV showing a hit with Response code 200 and RED alerts?

What does it mean for FXV showing a hit with Response code 200 and RED alerts? Please see attached screen shot.

Revised: August 24, 2022
4233278 - What does "total" archiver metrics mean?

we have 2 archivers as a group. When viewing archiver metrics and to choose "total" from the drop-down, some metrics showing 2 lines with odd value.

Revised: August 24, 2022
4323386 - What are the MySQL and OpenSSH versions used in FxV 5.6.5?

What are the MySQL and OpenSSH versions used in FxV 5.6.5?

Revised: August 24, 2022
4285750 - What 508 compliance settings are available to the FxV?

What 508 compliance settings are available to the FxV ? We have found a 508 compliance radio button on the FxM but can not find any other 508...

Revised: August 24, 2022
4291274 - Using Internet Explorer version IE 8 or lower to log into FxV web UI, unable to stay logged in.

W hen using IE 8 to login Foglight Experience Viewer (FxV) UI, we can log in but are immediately informed that "You are no longer logged in. You...

Revised: August 24, 2022
4245351 - Using an external SAN with FxV

Revised: August 24, 2022
4244546 - User fxv already has more than 'max_user_connections

When querying the Foglight Experience Viewer (FxV) database, the following error is displayed: com.quest.nitro.service.sl.interfaces.scripting...

Revised: August 24, 2022
4314891 - Unable to upgrade to FxV 5.7.0 when using Dell PowerEdge R310

When attempting to upgrade a FxV 5.6.6 (R310) appliance to FxV 5.7.0, via the FxV web console, it immediately jumps to the SuperUser tasks screen...

Revised: August 24, 2022
4345773 - Is there a procedure for decommissioning FxM/FxV appliance so that no data remains

Sensitive data is most likely stored on the appliance. What options are there to securly wipe this device before it is discarded?

Revised: August 24, 2022
4286189 - Is it possible to increase the number of hits on display above 1000 or to exports all results when doing hits search?

Is it possible to increase the number of hits on display above 1000 or to exports all results when doing hits search?

Revised: August 24, 2022
4239516 - In the FxV Search options, our Path selector is showing up as 0 matches.

In the Foglight Experience Viewer (FxV) 'Hit Search', 'General Conditions' section, our 'Path' selector is showing up as 0 matches. In other...

Revised: August 24, 2022
4298943 - How to view FxV session duration metrics in Foglight

How to integrate and view the Session Duration metrics displayed in Foglight Experience Viewer (FxV) into Foglight? 

Revised: August 24, 2022
4251411 - How to set up FMS to generate Alert if it stops receiving data from FxM / FxV

How to configure Foglight Management Server (FMS) to generate an alert if the data feed from Foglight Experience Monitor (FxM) or Foglight...

Revised: August 24, 2022
4284944 - How to search hit response contents with JSON data in FxV?

Is it possible to search hits based on keywords in response contents with JSON data in FxV? The response content type here is "plain/text".

Revised: August 24, 2022
4350118 - How to increase the number of Hits/Sessions/Transactions shown in search results?

How to increase the default limit for Hit, Session, and Transaction Search Result in Foglight Experience Viewer (FxV)?

Revised: August 24, 2022
4256706 - How to enable content keyword searching (full text searching)

How do I enable content keyword searching (full text searching)?

Revised: August 24, 2022
4324909 - Is it possible to configure an Archiver FxV appliance standalone so that its not collecting any data but the customer can access the data already on it?

ISSUE: Is it possible to configure an Archiver FxV appliance standalone so that its not collecting any data but the customer can access the data...

Revised: August 24, 2022
4324492 - Is it possible to pre-compile and cache all regular expression?

Is it possible   to pre-compile and cache all regular expression?

Revised: August 24, 2022
4291422 - Is AD and two factor (RSA) authentication supported for FxV?

Does the FxV support Active Directory and two-factor (RSA) authentication? ie: http://www.emc.com/security/rsa-securid/rsa-authentication-agents...

Revised: August 24, 2022
4245831 - failed RAID controller battery--any impact on FxV?

dead RAID controller battery--any impact? Does it slow  Foglight Experience Viewer (FxV) system performance, for example?    

Revised: August 24, 2022
4239882 - Export of all FxV User Sessions in bulk for a given user

In Foglight Experience Viewer, is there a way to export all of a particular user's session all at once in a batch job? We'd like to download and...

Revised: August 24, 2022
4246542 - Even after following SOL52166, when we replay sessions in FxV we are missing *some* UI display co

Even after following SOL52166, when we replay sessions in Foglight Experience Viewer (FxV) we are missing *some* UI display components/elements...

Revised: August 24, 2022
4239894 - embedded flash movies not showing in FxV replay

embedded flash movies (.swf files) not showing in Foglight Experience Viewer (FxV) replay  

Revised: August 24, 2022
4256710 - Each User Session in FxV replay (and FxM) is missing some Pages. The missing Pages vary by session

Missing random pages from User Sesssions in FxV. About 50% of the expected pages are not showing up. And exactly which particular pages are...

Revised: August 24, 2022
4256925 - During our FxM or FxV upgrade (or hotfix), that upgrade crashed the system.

During our Foglight Experience Monitor (FxM) or Foglight Experience Monitor (FxV) upgrade (or patch/hotfix), the system crashed. Even doing a...

Revised: August 24, 2022
4349981 - How does FxV see MSBIN data?

Revised: August 24, 2022
4349919 - Does FxV capture metrics on the use of different versions of SSL?

Due to a vulnerability issue in SSL 3.0 (Poodlebleed Bug - CVE-2014-3566), some customers are asking if FxV can provide metrics like how many...

Revised: August 24, 2022
4314938 - Does FxV data get cached and submitted to the FMS after downtime?

If the Foglight Management Server (FMS) experiences a downtime of several hours, will Foglight for Experience Viewer (FxV) data be cached and...

Revised: August 24, 2022
4331539 - Unable to access FxV web console via HTTPS/HTTP

Suddenly it is not possible to access the FxV web console via HTTPS. When the FxV appliance is restarted, access to the console is restored...

Revised: August 24, 2022
4232505 - Troubleshooting Errors encountered during FEV (Foglight Experience Viewer) Archiver normal operat

This solution provides troubleshooting steps to take when the Archiver process fails after running for some time or when the Archiver log...

Revised: August 24, 2022
4251425 - The Foglight Experience Viewer (FxV) Performance is unacceptably slow.

The Foglight Experience Viewer (FxV) Performance is unacceptably slow. THere is  a large number of unique Field / Cookie Names. There is 1000's of...

Revised: August 24, 2022
4251379 - The eth1 connection between APM Sniffer and APM Archiver (or between FxM and FxV) disconnects/broken on R720 appliances, after a few hours

There are two APM R720 appliances: one is configured as a sniffer and the other is configured as an Archiver. The eth1 link between the two drops...

Revised: August 24, 2022
4246099 - How can we re-image our Dell Hardware with a FxM or FxV or APM iso image

How can we re-image our Dell hardware (models R300, R610, or R710, R720, R730) with a Foglight Experience Monitor (FxM) or Foglight Experience...

Revised: August 24, 2022
4284617 - How are the passwords of users of FxV stored in the system

How are the passwords of users of FxV stored in the system

Revised: August 24, 2022
4330586 - Hit search is slow

Hit searching takes 30+ seconds for any particular query.

Revised: August 24, 2022
4320453 - Hits not being captured into FxV

Foglight Experience Viewer (FxV) version 5.2.0a Foglight Experience Monitor (FxM) version 5.3.1.2 We configured FxM and FxV and have noticed no...

Revised: August 24, 2022
4286841 - Hit filters are not applied to incoming hits - consistently reports zero matches

Hit filter consistently reports zero matches

Revised: August 24, 2022
4243655 - Hit content does not appear correct during playback.

Replayed hits appear different from the live site.

Revised: August 24, 2022
4239544 - Getting a 500 error when attempting to take a FxV ZIP export of a session for Content replay.

Getting  a 500 error when attempting to take a Foglight Experience Viewer (FxV)   ZIP export of a session for Content replay.

Revised: August 24, 2022
4256869 - Archiver is Discarding Hits

"Hits Discarded" attribute is nonzero and increasing.

Revised: August 24, 2022
4239693 - Archiver Not Processing Hits

Hit searches consistently return zero hits. The "Hits Processed" attribute is not increasing.

Revised: August 24, 2022
4251704 - APM virtual sniffer component not seeing traffic

APM virtual sniffer component not seeing traffic

Revised: August 24, 2022
4261482 - Why do I see a transaction in the FxV that has a duration that is shorter than the End-to-End Time?

Question: Why do I see a transaction in the FxV (Foglight Experience Viewer) that has a duration that is shorter than the End-to-End time?

Revised: August 24, 2022
4343587 - Why can I still access the FxV HTTP UI though port 80 when I have Use Standard HTTP Ports set to no?

When I have set "Use Standard HTTP Ports" to no on our FxV(Foglight Experience Viewer and I can still see that port 80 is active by using netstat...

Revised: August 24, 2022
4257576 - Which Foglight issues will be supported by Quest Technical Support?

Which Foglight issues will be supported by Quest Technical Support and in which cases are Professional Services Support required?

Revised: August 24, 2022
4245437 - Page replays have broken links--all the images are shown as red "X" marks

When a session is replayed in Foglight Experience Viewer (FxV), "Page cannot be found" is displayed for broken links (404 errors). But those...

Revised: August 24, 2022
4291129 - Only interested in zero.gif among all image type to be stored in FxV

FxV has been configured to exclude all image type,however, a specific image file zero.gif is needing to be kept and stored in FxV because it has...

Revised: August 24, 2022
4291350 - mysql DB needs to be patched in FxV

The DB level on FxV was reported to be MySQL version: 5.5.39-enterprise-commercial-advanced, which is outdated. The most recent available patch...

Revised: August 24, 2022
4243523 - Monitoring End User Appliances using SNMP

Is it possible to monitor the hardware health of the Foglight Experience Monitor (FXM), Foglight Experience Viewer (FxV), and Application...

Revised: August 24, 2022
4248786 - After upgrading to FxV 5.5.8 and applying <span class="value" id="versions-val"><span title="5

After upgrading Fxv 5.5.8 and applying 5.5.8-16746-patch1 all custom settings (hit filters, transactions, and saved searches) are lost.

Revised: August 24, 2022
4328540 - FxV: After upgrading the Foglight Experience Viewer appliance no hits are now being collected.

ISSUE: After upgrading the Foglight Experience Viewer appliance no hits are now being collected. SYMPTOMS: no hits are being captured and...

Revised: August 24, 2022
4323805 - FxV Support Bundle

How to create a support bundle for FxV?

Revised: August 24, 2022
4245910 - FxV stops collecting all new data when we make use of groovy scripting functionality

FxV stops collecting all new data. We are making heavy use of Groovy scripts.

Revised: August 24, 2022
4349903 - FxV security issues revolving around JBOSS AS 4.0x.

JBOSS AS 4.0x has known security flaws, is there a version if FxV that does not have these security issues?

Revised: August 24, 2022
4343548 - FxV Server appliance will start all services but the server service.

At times the FxV server process will not start all other services will start. Sometimes this can occur after a hard boot. FxV http console can...

Revised: August 24, 2022
4321005 - FxV Server has a weak ephemeral Diffie-Hellman public key

ISSUE: When logging into the FxV webconsole using a newer browser the following error is observed:   'Server has a weak ephemeral Diffie-Hellman...

Revised: August 24, 2022
4296687 - FXV showing internal CPU errors

FxV seems working fine but the message log shows internal CPU errors: Server Administrator: Instrumentation Service EventID: 1604 Processor...

Revised: August 24, 2022
4296647 - FxV stopped recording traffic

Revised: August 24, 2022
4286165 - FxV showing wrong initial referer in a session

FxV showing wrong initial referer in a session. When looking at referer field in each hit, they appeared right. But the inital referer in a...

Revised: August 24, 2022
4251449 - FxV stopped recording any more Hits.

Foglight Experience Viewer (FxV) is not recording any more Hits. When looking at the Metrics page, it says that the Upload Queue is 99% full. The...

Revised: August 24, 2022
4244464 - FxV reports ErrCode: 24 when querying the analysis repository

Foglight Experience Viewer (FxV) reports "ErrCode: 24" when querying the analysis repository. Error message in ..\archiver\log\server.log: ERROR...

Revised: August 24, 2022
4321150 - FxV GUI : Seeing weird behavior when navigating the GUI behind a Load Balancer.

ISSUE: When accessing the FxV GUI behind a load balancer Java does not seen to function correctly. (missing fields in the browser)

Revised: August 24, 2022
4314919 - FxV replay rendering issues after logging out and logging back into FxV replay console

After logging out and logging back into FxV, it is not possible to view all information within the replay session, that was being used before...

Revised: August 24, 2022
4297428 - FxV Playback shows incomplete sequence or wrong hit order/nesting

In Foglight Experience Viewer (FxV): * Searches frequently return sequences with only a few hits * Known user sequences are split into several...

Revised: August 24, 2022
4251931 - FxV Hit Search on 'Content Keywords' not finding html string that FxV has captured

We are using 'Content Keywords' to searching for (and not finding) Hits that contain a certain a text string. If we just grab all the Hits and...

Revised: August 24, 2022
4251643 - FxV Hit Filters are not processing any Hits, Metrics not incrementing, Custom Fields not being po

Foglight Experience Viewer (FxV) Hit Filters are not processing any Hits. We even created an FxV Hit Filter that matches on _every_ Hit and...

Revised: August 24, 2022
4246520 - FxV is getting error "misconfigured psu" and flashing amber light

FxV is getting error "misconfigured psu" and flashing amber light.

Revised: August 24, 2022
4240036 - FxV replay truncates bottom of long web pages or is missing parts of pages and showing instead random hexadecimal numbers

Problem Type A: Foglight Experience Viewer (FxV) replay truncates ( "cuts-off" / chops off  / leaves out / drops / misses / doesn't display...

Revised: August 24, 2022
4296356 - FxV Disk Encryption fails

Revised: August 24, 2022
4257046 - FxV Customized Seach Screen

Revised: August 24, 2022
4245414 - FxV data Purge. Resetting FxV appliance Database. Deleting FxV Hit Data/metric data.

On Foglight Experience Viewer (FxV), there is a need to purge the hit data and the metric data. Also, is it possible to just reset the entire FxV...

Revised: August 24, 2022
4257403 - FxM/FxV/APM appliance did not boot up off of the DVD attached via the DRAC.

The FxM/FxV/APM appliance did not boot up off of the installation .iso DVD attached via the DRAC. It was attached via the DRAC and the system was...

Revised: August 24, 2022
4256881 - FxM/FxV - All remote access to Dell R300 machine no longer available.

Dell R300, small appliance Foglight Experience Monitor (FxM) or Foglight Experience Viewer(FxV), has lost use of its onboard (embedded on the...

Revised: August 24, 2022
4251308 - FxM or FxV or APM physical appliance hardware problem. What is the hardware support procedure?

Foglight Experience Monitor (FxM) appliance or Foglight Experience Viewer (FxV) appliance hardware problem. Could also be physical APM appliance...

Revised: August 24, 2022
4258642 - FxM hardware error: "The battery hardware is missing or malfunctioning"

When I start FxM (Foglight experience monitor) hardware, I got error said The battery hardware is missing or malfunctioning, or the battery is...

Revised: August 24, 2022
4239755 - FxM / FxV Appliance is not responding to "ping" command

I can't ping the Foglight Experience Monitor (FxM) or Foglight Experience Viewer (FxV) appliances 

Revised: August 24, 2022
4291312 - FxM (or FxV) will not completely start up. We cannot get access via web UI or command line Console

Foglight Experience Monitor (FxM) or Foglight Experience Viewer (FxV) is inaccessible by both ssh and the WebUI. The FxM may also be rebooting...

Revised: August 24, 2022
4345859 - Foglight: FxV Custom Fields don't match in Filter conditions when the Custom Field is configured

When creating conditions that match in Custom Fields that are defined to store as numbers.

Revised: August 24, 2022
4233980 - Foglight Experience Viewer Server Email Alerts are not Delivered

Attributes are in error, but the Admin receives no email alerts.

Revised: August 24, 2022
4331705 - Foglight Experience Viewer ( FxV) is vulnerable to the BEAST SSL exploit.

ISSUE: Foglight Experience Viewer ( FxV) is vulnerable to the BEAST SSL exploit.

Revised: August 24, 2022
4251974 - FMS web UI on the 'FxV System Health Summary' page, FxV Server Database Size cylinder turned red when it exceeded 700 MB

The database cylinder for the Foglight Experience Viewer (FxV) Server database turned red in the FMS 'FxV System Health Summary' page. The first...

Revised: August 24, 2022
4252783 - Manufacturing BOM, Technical Details and diagrams of Foglight hardware

Where to get the manufacturing bill of materials (BOM), technical details, and diagrams of Foglight hardware such as Foglight APM trace repository...

Revised: August 24, 2022
4245653 - Installing FxV from an ISO image.

Installing Foglight Experience Viewer from an ISO image.

Revised: August 24, 2022
4296676 - A solution to view a response source in FxV replay

When looking at a specific hit in FxV replay, it was not showing the the "response source" that likes one in a html page so it was not possible to...

Revised: August 24, 2022
4314880 - 'fxv.getHit().getRequestContent()' returns null when a 'request Content-Type' header is not provided

When performing a script test in Foglight Experience Viewer (FxV) and the script includes a call to getRequestContent(), the user must also...

Revised: August 24, 2022
4343477 - "Failed to send metrics to Foglight. Error code 202 was returned."

FxV(Foglight Experience Viewer) can't communicate with FMS(Foglight Management Server) In the "Manage Foglight Integration" Window found by the...

Revised: August 24, 2022
4349936 - Receiving FxV Hit Filter Warning every minute in the FMS Management Log

Every minute the FxV(Foglight Experience Viewer) metric error messages below shows up in the FMS logs. DETAILED ERROR MESSAGE: 2009-09-09 10...

Revised: August 24, 2022
4296181 - Quick question on FxV shared memory

There are 2 FxV metrics using shared memory. One is "Shared memory used" in Archiver metrics and another metric is " Hits Discarded - Shared...

Revised: August 24, 2022
4256720 - Problems with FxV replaying a session with pages that use JavaScript including AngularJS, and AJAX, and JSON--Web 2.0 applications

Several related problems/questions. You may be encountering some or all of these: Some of our Web pages use JavaScript, VBScript, and Ajax or...

Revised: August 24, 2022
4257053 - Error on Dell LCD screen: "E2111 SBE log disable DIMM 4"

On Foglight Experience Monitor (FxM) or Foglight Experience Viewer (FxV), Error on Dell LCD screen: E2111 SBE log disable DIMM 4

Revised: August 24, 2022
4349998 - Can I update iDRAC's driver to the latest without effecting FxM/FxV?

Would like to understand the effect of upgrading the iDrac drivers on FxM/FxV.

Revised: August 24, 2022
4284778 - Can FxV hide sensitive data? If so, how do we configure it?

Can Foglight Experience Viewer (FxV) mask sensitive data? If so, how do we configure it?    

Revised: August 24, 2022
4249692 - Can FxV mask request content body?

Can FxV mask request content body?

Revised: August 24, 2022
4257855 - Can FxM/FxV appliance send data to two separate Foglight Agent Managers (FglAM)/Foglight Management

Can FxM/FxV appliance send data to two separate Foglight Agent Managers (FglAM)/Foglight Management Server (FMS)?

Revised: August 24, 2022
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