Error "Your account does not have access to Foglight Cloud. Contact and administrator for assistance" (4379182)

When logging into Foglight Cloud for the first time, the error "Your account does not have access to Foglight Cloud. Contact and administrator for assistance" appears.

CAUSE 1

EULA not accepted in the Quest Support account

CAUSE 2

MFA issue

RESOLUTION 1

Log into the support.quest.com website using the same email address and accept the EULA (End user license agreement) and then try logging into the Foglight Cloud portal again.

RESOLUTION 2

If using a MFA device such as Okta verify, try connecting using a different computer or browser, or incognito mode in the browser.