Return
-
Title
Receiving an error "Cannot complete install because of a conflicting dependency" when trying to launch Essentials or immediately after launching Essentials -
Description
Receiving an error "Cannot complete the install because of a conflicting dependency" when trying to use Essentials. The same error pops up even though we select update tool -
Cause
Quest development team have enabled the auto updates for the product and as a result there could be some error that we may see like below"Cannot complete the install because of a conflicting dependency". -
Resolution
Please follow any one of the workaround below:Workaround 1:- If you don't want to update from version 2.2.0-> close error message, go to help -> profile manager -> global variables -> Enable auto updates -> false , restart tool , issue will goWorkaround 2:1. Close Essentials application2. Uninstall tool using Uninstall.exe (C:\Program Files\Quest\Essentials)3. Remove workspace folder4. Reinstall latest version 2.4.1 (Please note you must extract the zip folder (extract all) once you download latest version 2.4.1)Please download the latest version from the below linkhttps://support.quest.com/metalogix-essentials-for-office-365/2.4.1/download-new-releasesIt is important that we would need to remove including workspace folder as well that is located in C:\users\user\essentials folder -
Additional Information
Note: for customers on 2.2.0, they will have to uninstall and reinstall the tool since the plugins are updated in the newer versions (2.3 & 2.4).Customers on 2.3 will not have to do a re-install they can simply update using the check updates feature.