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MessageStats 7.5.1 - Administrator Guide

What is MessageStats? MessageStats Information Sources Creating a Connection to Exchange Using the Console Interface Creating Gathering Tasks Default Gatherings Extending Gathering Tasks Configuring Audits Setting Configuration Properties Setting MessageStats Server Properties Setting Exchange Organization Properties Setting Exchange Server Properties Setting Task Execution Server Properties Setting Task Default Properties Compressing Tracking Log Files Using the MessageStats Reports Console Database Management Appendix A:Microsoft ASP.NET Configuration Issues Appendix B: Gathering Task Dependencies Appendix C:Troubleshooting Permission Problems

Identifying Internal IP Addresses

MessageStats provides reports that show both internal and external email traffic. By default, no IP addresses are identified as “internal” so this means that SMTP-submitted messages are counted as “external” in the following reports:

To identify all your internal IP subnets, use the Internal Subnets tab. The messages that are submitted through SMTP from those IP addresses will then be correctly reported as “internal” messages.

Using this property page, you can specify either individual IP addresses or a range of IP addresses that you want to identify as internal to your organization.

1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select the Internal Subnets tab.
4
Click Add.

You can specify * as a wildcard character for part of the IP address if necessary.

For example, you could enter 10.4.59.* in the field. This would result in IP addresses 10.4.59.0 to 10.4.59.255

2
Select the To check box and enter a last IP address for a range.

If you want to specify a wildcard (*) as part of the To address, you must enter a specific number in the corresponding part of the address in the From field.

3

Identifying Mailboxes for Mailbox Auditing

You can audit user mailboxes for email usage. After you add mailboxes to the mailbox audit list, you can use mailbox auditing to track the sending and receiving of email messages, their intended targets, and subjects.

Due to the way that Microsoft Exchange logs information to the tracking logs, the Mailbox Audit reports display the recipients list as it is created by the mailbox user. Any distribution groups that are included in the recipients list are not expanded to include all members of the distribution group.

If a mailbox that is being audited receives a message that was sent to a distribution group, the received messages list does not indicate that the message was sent to a distribution group rather than directly to the mailbox.

The list of mailboxes that appears in the mailbox auditing functionality is populated by the mailboxes that have been gathered from the Exchange organization and stored in the MessageStats database.

For information about managing audited information, see Managing Audited Information .

The Mailbox Auditing tab of the organization Properties displays the mailboxes that are currently being audited. You can use the Mailbox Auditing tab to make changes to the audit list.

The browser in the dialog box lists all mailboxes that exist in the MessageStats database. If you have not completed a gathering, the browser list is empty. You can select more than one mailbox from the list.

Select Mailbox

Select this option and select one or more mailboxes that are listed in the browser list.

Enter Mailbox Detail

Select this option if you know the display name, mailbox distinguished name, and mailbox email for the mailbox. You can enter the information instead of browsing through the list of mailboxes. You cannot select multiple mailboxes that you entered manually.

Enter the mailbox display name.

Enter the mailbox distinguished name (DN).

Enter the mailbox email.

1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select the Mailbox Auditing tab and click Add.
4
Click Select Mailbox to select one or more mailboxes from the browser list and click OK.
Click Enter Mailbox Detail, enter the specific mailbox information, and then click OK.
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select the Mailbox Auditing tab.
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select the Mailbox Auditing tab.
5
Click Remove and click Yes to confirm.
6

Auditing Subject Text in Messages

Many email viruses that exist have similar text that appears in the subject of the message. Viewing the volume of messages that are sent and received with these subject lines is beneficial in understanding the impact that email viruses can have on an Exchange organization.

Message Subject Auditing allows you to enter text that can be compared to a message subject line. MessageStats compares the text you specified to each message subject and captures the message if any part of the text is contained in the subject line.

If a message satisfies the subject criteria, MessageStats records the information for the message. This information includes originator, recipients, subject, messageID, timestamp, and size.

In Exchange, you must have enabled message subject logging on the Exchange server to include message subjects in the audit. If you do not select this option, the subjects for the audited messages are empty.

If you want to audit a message subject in more than one Exchange organization, you must configure each Exchange organization individually.

The Message Subject Auditing tab displays the subject text words that are currently being audited and allows you to change the audit list.

When identifying the audit text, be very specific. The less explicit you are, the greater the number of captured messages. As the number of captured messages increases, the more time it takes to complete the gathering.

1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select the Message Subject Auditing tab and click Add.
5
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select the Message Subject Auditing tab.
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select the Message Subject Auditing tab.
5
Click OK.

Configuring Internet Domain Auditing

Sometimes message traffic between your Exchange organization and some Internet domains can constitute inappropriate email use. You can create a list of Internet domains that are considered restricted by your email usage policy.

MessageStats can audit all tracking logs to identify email traffic to or from the specified domains, their intended targets, and subjects for a defined list of domains. To audit a particular Internet domain for more than one Exchange organization, configure each Exchange organization individually.

The Domain Auditing tab displays the domains that are currently being audited and allows you to make changes to the audit list.

1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select Domain Auditing.
4
Click Add.
6
Click OK to save the domain to the list.
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select Domain Auditing.
1
Expand the Exchange Organizations node in the treeview and select an Exchange organization.
3
Select Domain Auditing.
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