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KACE Systems Management Appliance 11.0 Common Documents - Technical Specifications for KACE as a Service

KACE® as a Service Technical Specifications

KACE® as a Service Technical Specifications

This document lists the technical specifications of KACE® as a Service. KACE as a Service is a virtual appliance that runs within the Dell cloud, and the cloud infrastructure is configured to meet the requirements for hosting the appliance.

For additional KACE as a Service product documentation, go to https://support.quest.com/k1000-as-a-service/technical-documents.

Topics:

•
Feature requirements
•
Operating system requirements for Agent-managed devices
•
Operating system requirements for Agentless management
•
Browser requirements for the web-based user interface

Feature requirements

Feature requirements

Some KACE features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.

The following features require a VPN connection:

•
VMware host discovery
•
Importing and Exporting of resources
•
FTP Access to upload large backup files
•
Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
•
LDAP User and device labels
•
LDAP User authentication
•
LDAP user import
•
Active Directory Single Sign On (SSO) for the Administrator and User Console
•
Email forwarding, used for Service Desk tickets and other email communications (such as use with Exchange)

For more information, see the KACE as a Service Setup Guide. Go to https://support.quest.com/kace-systems-management-appliance/technical-documents to view documentation for the latest release.

Operating system requirements for Agent-managed devices

Operating system requirements for Agent-managed devices

The KACE Systems Management Appliance (SMA) Agent is an application that can be installed on devices to enable device management through the KACE SMA. The KACE SMA Agent can be installed on devices that meet the following operating system requirements.

For additional specifications, see the operating system vendor's documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.

Table 2. Operating system requirements

Operating system

Details

Windows®

 

Windows 10 IoT

Enterprise

1809

Windows 10

Professional, Enterprise

1607, 1703, 1709, 1803, 1809, 1903, 1909, 2004

Windows 8, 8.1

Professional, Enterprise

Windows 7

Professional, Enterprise, Ultimate

Windows Server® 2019, 2016

Essentials, Standard, Datacenter

NOTE: With KACE SMA Agent version 9.0, Windows Server 2016 Core is supported. With agent version 10.0, the appliance supports Windows Server 2019 Core.

Windows Server 2012, 2012 R2

Foundation, Essentials, Standard, Datacenter

Windows Server 2008 R2

Foundation, Essentials, Standard, Datacenter

Mac®

 

Mac OS X®

10.13, 10.14, 10.15

Linux®

 

Linux Red Hat® Linux AS and ES

6.x, 7.x, 8.x

32-bit and 64-bit architecture

Ubuntu®

16.04, 18.04, 20.4

32-bit and 64-bit architecture

SUSE® Linux Enterprise Server

12, 15

32-bit and 64-bit architecture

Raspbian Linux (on Raspberry Pi devices)

Debian versions:

8 (Jessie), 9 (Stretch), running on Raspberry Pi 3

10 (Buster), running on Raspberry Pi 3, 4

CentOS™

6, 7, 8

NOTE: The appliance includes installers for the above Linux operating systems, as well as generic versions. Only the listed Linux versions are supported. Any attempts to install and run the generic version of the KACE Agent on an unsupported Linux OS can lead to unpredictable results. You can only do so at your own risk.

Operating system requirements for Agentless management

Operating system requirements for Agentless management

Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:

•
CentOS™
•
Chrome™ OS
•
Debian®
•
Fedora®
•
FreeBSD®
•
Mac OS X
•
Oracle® Enterprise Linux
•
Raspbian Linux (on Raspberry Pi devices)
•
Red Hat
•
SUSE
•
Solaris®
•
Ubuntu
•
Windows
•
Windows Server
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