Chat now with support
Chat con el soporte

InTrust 11.4.1 - Installing Agents Manually

Installing Agents Manually

This topic describes the deployment of InTrust agents with native methods on supported platforms. For details about transparent automatic deployment, see Getting Started with InTrust; for details about batch deployment on InTrust sites, see the Deployment Guide.

Microsoft Windows Computers

Agents should be deployed manually under the following (or similar) circumstances:

  • The InTrust server and the processed computers are connected by unreliable and slow links. Agent installation fails when the packet drop rate is higher than 5%.
  • The processed computers are behind a firewall.

To install an agent manually, run the ADC_AGENT.*.*.*.*.msi installation package from the DVD\Agent folder on the InTrust DVD on the target computer.

 

 

 

Note: If turned on, User Access Control (UAC) may prevent installation package from running properly. To avoid possible problems, the installation package should be run in an elevated context (use the Run as Administrator command).

If the DVD is unavailable, complete the following steps:

  1. Log on to the target computer using a local administrator account.
  2. Copy all files in the <InTrust_Server_installation_folder>\Server\ADC\Agent\winnt_x86\redist folder on the InTrust server to a local folder on the target computer. The agent will be installed to this folder.
  3. In the command prompt on the target computer, cd to this folder and run the following command:
    adcscm.nt_intel -install

The agent starts automatically after installation is complete.

To uninstall the agent, use the Add/Remove Programs facility. However, if the agent was installed through the command prompt, run the following command on the target computer:
adcscm.nt_intel -uninstall

Note: Installing an agent does not make it usable by the server, but only prepares it (unpacks installation files, starts services, etc.). Please make sure that you establish a connection with the desired server (see Establishing a Connection with the Server).

Linux Computers

Note:

The agent is a 32-bit application. If you have a 64-bit system, make sure that 32-bit compatibility libraries are installed.

The required packages are glibc.i686 and libuuid.i686. Debian and Ubuntu require libc6:i386 and libuuid1:i386.

On Red Hat Enterprise Linux 8 and Oracle Linux 8, the libnsl.i686 library must also be installed.

The way to enable support for the 32-bit architecture on Linux varies from distribution to distribution. For example, in Ubuntu this can be achieved with the following commands (as root):

dpkg --add-architecture i386

apt-get update

Finally, to install the libraries, you can use the following:

apt-get install libc6:i386 libuuid1:i386

Refer to your distribution's documentation if you need details.

Agents must always be deployed manually on Linux computers. To install an agent, complete the following steps:

  1. Log in to the target computer under the root account. If you log in via telnet, log in using a normal account and then use the su command.
  2. Copy the adcscm_package.linux_intel.sh installation script to a local folder on the target computer. If you use a protocol with text and binary modes for copying (for example, FTP), make sure the mode is set to binary before the copying starts.
  3. Start the script:

    ./adcscm_package.linux_intel.sh

    You will be prompted to supply the path to the installation directory.

After the installation, the agent will be started automatically.

Make sure that you have enough disk space for the event cache, which is located in /var/InTrust by default. You can change the location by editing the agent.ini file located in the directory where you install the agent. If you want to make agent configuration changes, you must complete them before you establish a connection with the InTrust server.

Notes:

  • Installing an agent does not make it usable by the server, but only prepares it (unpacks installation files, starts services etc.). Please make sure that you establish connection with the desired server (see Establishing a Connection with the Server).
  • Uninstalling the agent does not automatically unregister it from InTrust servers.

Uninstalling the Agent

To uninstall the agent, run the following script from the agent's working directory:

./Uninstall.sh

HP-UX Computers

When planning where to install the agent, consider that it requires at least 260 megabytes of disk space (280MB recommended).

In addition, make sure that you have enough disk space for the event cache, which is located in /var/InTrust by default. You can change the location by editing the agent.ini file located in the directory where you install the agent. If you want to make agent configuration changes, you must complete them before you establish a connection with the InTrust server.

To install the agent, complete the following steps:

  1. Log in to the target computer.
  2. Copy the adcscm_package.hpux_parisc.depot package to a local folder on the target computer. This file is located in <InTrust_installation_folder>\InTrust\Server\ADC\Agent\hpux_parisc on the InTrust server, where it is put during HP-UX Knowledge Pack setup. If you use a protocol with text and binary modes for copying (for example, FTP), make sure the mode is set to binary before the copying starts.
  3. Start SAM, and use the Software Management | Install Software to Local Host item to set up the agent.

The default installation directory is /usr/local/ADC.

After the installation, the agent will be started automatically.

Uninstalling the Agent

To uninstall the agent from the HP-UX computer, use the Software Management | Remove Local Host Software item in SAM. The name of the package is ADCAgent.

Notes:

  • Installing an agent does not make it usable by the server, but only prepares it (unpacks installation files, starts services etc.). Please make sure that you establish connection with the desired server (see Establishing a Connection with the Server).
  • Uninstalling the agent does not automatically unregister it from InTrust servers.
  • To diagnose disk space usage, you can use the "Agent-side backup failure" and "Agent-side backup failure resolved" rules. Although these rules monitor all kinds of backup failures, the most common reason for a failure is lack of disk space.
Herramientas de autoservicio
Base de conocimientos
Notificaciones y alertas
Suporte de productos
Descargas de software
Documentación técnica
Foros de usuarios
Tutoriales en video
Comuníquese con nosotros
Obtenga asistencia con las licencias
Soporte Técnico
Ver todos
Documentos relacionados