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Título
Incorrect server name is shown when attempting to protect a machine -
Descripción
When trying to protect a new machine, protection wizard will show a wrong server name, stepping over the already protected machine by this Core -
Causa
AgentID of the new machine is the same as already protected one. Usually caused by VM cloning process. -
Resolución
To resolve the issue, please perform the following steps on machine, that needs to be protected:- open regedit
- navigate to HKLM\Software\Apprecovery\Agent
- delete AgentID key
- restart the Quest Rapid Recovery Agent service
- protect the machine again from Core