Date: July 2011
Product & Version: NetVault
OS Version: ALL
Module & Version:
Application version:
Symptoms: Drive goes offline when trying unload a tape from the drive
Background 2011/06/14 10:14:02 0 Media netvault (netvault: /dev/scsi/changer/c4t500110A0008C8688d0 (HP MSL G3 Series)) Move media 'PTX089L4' <PORTRIX> from 'DRIVE 2:netvault' to 'SLOT 35'
Error 2011/06/14 10:14:03 0 Media netvault (netvault: /dev/scsi/changer/c4t500110A0008C8688d0 (HP MSL G3 Series)) Move media 'PTX089L4' <PORTRIX> from 'DRIVE 2:netvault' to 'SLOT 35' failed
Error Subtext:
CHGSCSI 22 0 91402 CMD MOVE MEDIUM [ a5 00 00 00 00 02 04 0b 00 00 00 00 ]
CHGSCSI 24 0 91403 CMD STATUS 'CHECK CONDITION' [2]
CHGSCSI 25 0 91403 CMD SENSE KEY 'ILLEGAL REQUEST' [5] - ASC 53 ASCQ 03
CHGSCSI 74 0 91403 CMD SENSE INFO '<UNKNOWN>'
CHGSCSI 204 0 91403 tDevRet = DEV_INVALID_REQUEST
CHGSCSI 107 0 91403 0x106 = ChgScsiCmd(8095708)
CHGSCSI 162 0 91403 MoveMedia: illegal move sense ILLEGAL REQUEST ASC 5303
Background 2011/06/14 10:14:03 0 Media netvault (netvault: /dev/scsi/changer/c4t500110A0008C8688d0 (HP MSL G3 Series)) Move media 'PTX089L4' <PORTRIX> from 'DRIVE 2:netvault' to 'SLOT 35'
The issue here was hardware related, this was prooven by using the library web interface to logon and issue a unload command which failed.
At this point the NetVault service was not running and NetVault was not communicating with the library. Once the drive had been replaced, NetVault was able to unload the drive without receiving a error when unloading a tape.
