Error opening archived messages in Outlook: The server is not accessible (4305241)

When attempting to open archived messages in Outlook an error is produced which states:

The following error was returned from the server:

First server returned: Error: The server 'http://SERVERNAME' is not accessible

Please contact your administrator

The workstation cannot reach the archive server due to one of the following reasons:

• Forms are published with the incorrect archive server name (the name in the error is not the name of the archive server)
• The workstation cannot resolve the name of the archive server (DNS problem)
• The workstation cannot reach the archive server due to a network or firewall problem
• The archive server is offline

Note: This is not an error message from Metalogix Archive Manager but actually an error from Outlook stating it could not reach the server. This does not indicate a problem with the software but instead a configuration or network problem

If the server name is incorrect you can correct this by re-publishing forms for Metalogix Archive Manager

Publishing forms for on-premise Exchange environments:

https://support.quest.com/metalogix-archive-manager-for-exchange/kb/311463/publishing-forms-for-on-premise-exchange-servers-311463

Publishing forms for Exchange Online (Office 365)

https://support.quest.com/metalogix-archive-manager-for-exchange/kb/297385/publishing-forms-for-office-365-297385

If the server name is correct we suggest trying the following steps to troubleshoot

Verify the archive server is online

Verify you can ping the archive server from the workstation and the name resolves to the correct IP address

Verify there are no firewall rules blocking communications between the workstation and the archive server