Cannot Access Mailboxes from Metalogix Archive Manager using MAPI (4292900)

Cannot access mailboxes from Metalogix Archive Manager

Error E118 or E112 produced

Archiving is not working

Possible Causes:

Permissions to mailboxes are not setup correctly for the SuperUser account

Exchange Connections are not configured properly

Problems with Outlook on the archive server

Problems with the SuperUser's profile on the archive server

Problems with Microsoft Exchange

1. Check if you can access the SuperUser's mailbox in Metalogix Archive Manager

If you are able to access the SuperUser's mailbox the problem is most likely with the Exchange configuration. To update the Exchange connection settings follow the steps in this article: https://support.quest.com/metalogix-archive-manager-for-exchange/kb/262396/unable-to-connect-to-mailboxes-in-exchange-and-or-archiving-has-stopped-working-262396

2. If accessing the SuperUser's mailbox works but other mailboxes produce errors, the first thing to check is that permissions are setup properly for the environment.

To apply permissions needed for the Metalogix SuperUser account run the following from an Exchange Powershell (replace SUPERUSER with the name of your SuperUser account):

On-premise Exchange environments:

Get-MailboxDatabase | Add-adpermission -user SUPERUSER -ExtendedRights Send-as,Receive-as,ms-Exch-Store-Admin

Office 365:

Get-Mailbox -ResultSize unlimited -Filter {RecipientTypeDetails -eq 'UserMailbox'} | Add-Mailboxpermission -User superuser@company.com -AccessRights fullaccess -InheritanceType all -Automapping $False

3. After running this command the SuperUser should be able to access other user's mailboxes. To test this, setup an Outlook profile on the archive server and add another user as a shared mailbox. If you are able to access other users' mailboxes in Outlook this should work in Archive Manager as well.

If you are unable to access other users' mailboxes in Outlook, the connection will likely fail in Archive Manager as well. Detailed steps for how to connect to a shared mailbox can be found here: https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd. If after performing these steps you still connect access other users' mailboxes in Outlook we recommend consulting Microsoft support as there is some other problem with Exchange.

 The SuperUser must be able to access other users' mailboxes in Outlook as this is a prerequisite for Metalogix Archive Manager.

Note: Exchange 2013 and newer:

If the default permissions and/or inheritance is configured differently from the default permissions may need to be assigned at the mailbox level. To assign permissions at the mailbox level run the following from an Exchange Powershell:

Get-Mailbox -ResultSize unlimited -Filter {RecipientTypeDetails -eq 'UserMailbox'} | Add-Mailboxpermission -User SUPERUSER -AccessRights fullaccess -InheritanceType all -Automapping $False

4. If you are able to connect to other users' mailboxes in Outlook but still cannot access mailboxes in Metalogix Archive Manager, try to enable admin access to mailboxes using MAPI

This is done by changing the MAPIUSEADMINPRIVLEDGES key in the registry located in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Metalogix\exchangePAM

If the value is set to 1, MAPI connections with use admin access. If the value is set to 0 MAPI will use standard access

5. If you are able to connect to other users' mailboxes in Outlook but still cannot access mailboxes in Metalogix Archive Manager, try to manually build the MAPI profiles for the software.

To manually rebuild the MAPI profiles for Metalogix Archive Manager following the steps in this article: https://support.quest.com/metalogix-archive-manager-for-exchange/kb/262398/rebuilding-outlook-mapi-profiles-on-the-archive-server-262398. If this works, there may be a problem with autodiscover or Outlook that is preventing the software from creating the profiles automatically.

6. If permissions are correct but you are still unable to connect to mailboxes using MAPI in Metalogix Archive Manager there could be a problem with Outlook on the archive server. To resolve this, uninstall Microsoft Office from the archive server and re-install. Ensure that a compatible version of Outlook is installed on the archive server for the environment:

Environments with Exchange 2010 - Outlook 2010 or newer 32-bit

Environments with Exchange 2013 or newer - Outlook 2013 or newer 32-bit

Environments with Office 365 - Outlook 2013 or newer 32-bit (Outlook 2016 or newer preferred)

7. Problems with Outlook could also be a result of a problem with the SuperUser's Windows profile on the archive server.

To resolve this, delete the user's profile following these instructions from Microsoft: https://support.microsoft.com/en-us/help/2462308/delete-a-user-profile-in-windows-server-2008-and-later . After deleting the profile log on to the archive server and test again