Manually rebuilding Outlook MAPI profiles on the Archive Server (4299917)

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Título

Manually rebuilding Outlook MAPI profiles on the Archive Server
Descripción

There are multiple red error envelopes in the Job Reporting Pool and mailboxes in Archive view cannot be accessed. Instead, a MAPI error such as the one below is received:
MAPI_E_NOT_FOUND, MAPI_E_LOGON_FAILED, MAPI_E_UNCONFIGURED
Causa

The issue is caused by corrupt or incomplete MAPI email profiles in Outlook on the Archive server.
Resolución
Note: The MAPI settings must be configured properly first in Metalogix Archive Manager 8 and newer or rebuilding the MAPI profiles will have no effect. To configure the MAPI settings follow the steps in this article: https://support.quest.com/metalogix-archive-manager-for-exchange/kb/262396/unable-to-connect-to-mailboxes-in-exchange-and-or-archiving-has-stopped-working-262396
Archive Manager Exchange Edition uses mail profiles embedded within an Outlook client to communicate with the Exchange server using MAPI. The following process can be used to reset the profiles so that communication with the Exchange server can be reset.
1. Log in to the Archive server using the superuser account.
2. Open Control Panel > Mail.
3. Click Show Profiles.
4. Highlight the first email profile and click Remove, then confirm that you would like to remove the profile. Repeat the process until all mail profiles have been removed.
5. Once all profiles have been removed, click Apply.
6. Click Add to add the first new profile and name it "eprof_MAPI_*Exchange*", where *Exchange* is the name of the Exchange server. This profile will be used by Archive Manager when manually archiving and restoring mail.
7. Click OK and follow succeeding prompts, making sure the profile is attached only to the superuser mailbox account until the profile is created.
8. Repeat steps 6 and 7 while adding a second profile with the name "prof_*Exchange*", where *Exchange* is the name of the Exchange server or external address for a CAS array or load balancer, if there is one. This profile will be used by Archive Manager to contact Exchange during scheduled archive jobs.
9. Repeat steps 6 through 8 for any additional Exchange servers in the archive environment.
10. Click OK once the profiles are in place as below to exit the Mail Profiles window.
11. Restart all services for Metalogix Archive Manager. This can be easily using the Start and Stop Services batch files included with the software which are listed in the Start Menu group for Metalogix.
12. Open Enterprise Manager. Make sure mailboxes are accessible and email can be manually archived and restored. Run one of the archive jobs for a few minutes, and then set it back into scheduled. This will force the MAPI service to rebuild the missing mail profiles.