Unable to download from SupportLink, with error regarding "entitlement". (4269472)

Unable to download from SupportLink, with error regarding "entitlement".

In Support Link, when trying to download, a message window with a truncated Entitlement check box is given.

The page is stuck at this point and will not continue to an actual download.

In some situations, the full error is given,

Unable to verify your entitlement

The account credentials and maintenance are current, as confirmed with the Support Administrators

 

WORKAROUND 1

Try to reset/clear the Internet Browser’s cache.

To clear the cache, please try the following

1. Close all browsers (if there are other open browsers than the cache will not be cleared properly)
2. Delete temporary internet files
3. Delete history
4. Delete form data

The location of these options depend on the browser and version.

WORKAROUND 2

• Review what Internet Browser add-ons might be enabled.
• Disable any toolbars or add-ons to see if that helps.
• Try turning off any security or popup blocker.

WORKAROUND 3

• Use a different browser
• If working in one browser gives you issues, try exiting and using a completely different browser
• i.e. if using Chrome to access support.quest.com, exit and open Internet Explorer, and try to access the page from there

WORKAROUND 4

• Some companies have download and install limitations
• Verify if this is the case with the internal helpdesk or network admin at the company
• Try logging in from another pc off the network
  

SOL93258_Case 1040562 Supportlink, Unable to download stuck at entitler window_0

This can apply to various versions of Toad and products from the Quest Support download page. Note this is not the same as the issue related to receiving the error "We are unable to process your request for Toad for Oracle . Our records do not show a previous purchase or Support Maintenance contract for Toad for Oracle." or "We are unable to process your request to download. " Please refer to Knowledge Base Article 46452: https://support.quest.com/SolutionDetail.aspx?id=SOL46452&pr=Toad%20for%20Oracle&st=Published