Error: "Unable to install Online Restore Agent" when first performing the comparison before restoring (4234636)

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Error: "Unable to install Online Restore Agent" when first performing the comparison before restoring
Descripción

If you run the Online Restore Wizard, selecting to do a comparison first and then proceed to perform a restore you may see the following error:
"Unable to install Online Restore Agent. Failed to copy the file C:\Program Files\Dell\Recovery Manager for Active Directory (Forest Edition)\EriAgent64.exe to the target computer. Access is denied"
Causa

To perform the comparison operation, the online restore agent files are copied to the DC and then removed. When the restore operation proceeds, the agent files are again copied to the DC. If you select to do a comparison but not generate and review the report, RMAD may attempt to copy the agent files to the DC before the first set of files were removed.
Resolución

When performing a compare operation, ensure you generate the report, or wait a minute or 2 before selecting to proceed with the restore. This will ensure the agent files are removed from the DC before the restore operation attempts to copy them again.

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Producto(s):: Recovery Manager for AD; Recovery Manager for AD Forest Edition

Historial del artículo:: Creado el: 10/27/2016
Última actualización: 5/7/2023

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