KACE Kontinuing Education (KKE) Recording: Warranty Retrieval for HP and Lenovo Devices (4308878)

In this video, we will cover the HP & Lenovo Warranty Retrieval feature. 

The capability to retrieve warranty information for Dell devices in Inventory has existed for many years. The same ability for HP and Lenovo devices was added later. This ability should cover Agent-based or Agentless devices, provided that the Manufacturer is correctly reported by the device, during Inventory.

• For HP devices, the SMA will need your API Key and secret. You should be able to acquire these from this URL:  https://developers.hp.com/  **See Note below.

• For Lenovo devices, the SMA may need your client key. If warranty information is being returned for Lenovo devices, this step can be skipped. You should contact your Lenovo sales contact to acquire this information if necessary.

**NOTE:  Devices sold by Hewlett Packard Enterprise (HPE) are not supported for warranty-information retrieval. As of February 2020, the HP Warranty API was temporarily suspended by HP, and may be resumed at a later date. KACE will continue to update as information is made available by the vendor. For more information: https://developers.hp.com/hp-product-warranty/old-hp-product-warranty-home-page-archived