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What's new for KACE Cloud Mobile Device Manager

Filtre para localizar actualizaciones para notas de la versión, guías, artículos de conocimiento, software, parches, utilidades o correcciones urgentes. (Seleccione un producto diferente)

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Notificaciones

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KACE Cloud Mobile Device Manager Latest

LATEST – August 2022 KACE Cloud Mobile Device Manager   We are excited to announce our most recent updates to KACE Cloud Mobile Device...

Tipo: Product Creada el: martes, 30 de agosto de 2022
Revisado el
KACE Cloud Mobile Device Manager Latest

LATEST – July 2022 KACE Cloud Mobile Device Manager   We are excited to announce our most recent updates to KACE Cloud Mobile Device Manager...

Tipo: Product Revisado el: martes, 30 de agosto de 2022
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Documentación

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Artículos de la base de conocimientos

Nuevo
4289796 - Comment modifier les paramètres de l'application Microsoft Outlook pour Android et iOS

Pour appliquer des paramètres personnaliser de comptes Outlook en utilisant des variables adin d'automatiser le déploiement des comptes...

Creada el: miércoles, 24 de agosto de 2022
4268357 - KACE Politicas de Suporte e Ciclo de vida do Software

A Política do Ciclo de Vida do Suporte ao Produto descreve as fases durante as quais nossos produtos são elegíveis para atualizações (correções...

Creada el: miércoles, 24 de agosto de 2022
4294599 - KACE Uservoice

Les forums  KACE UserVoice sont le meilleur moyen pour vous de faire entendre votre voix! Chez KACE, nous recueillons les commentaires et les...

Creada el: miércoles, 24 de agosto de 2022
Revisado el
4252226 - When trying to assign an iOS device to the Apple Device Enrollment Program you receive the error: Couldn't Assign Device

When assigning an iOS device to the Apple Device Enrollment Program (DEP) you receive the error: Couldn't Assign Device

Revisado el: miércoles, 24 de agosto de 2022
4272786 - macOS: Local user not created during DEP device enrollment

If you are trying to create a local admin account on a macOS device during enrollment using Apple’s Automated Device Enrollment Program (DEP), you...

Revisado el: miércoles, 24 de agosto de 2022
4276363 - Mac is not getting the DEP profile during setup

If a macOS device has been installed and is already running the macOS Setup Assistant before the device has been added to the correct KACE Cloud...

Revisado el: miércoles, 24 de agosto de 2022
4276641 - Local (Non-SSO) Account password requirements

See below for the Local (Non-Single Sign-On) Account password requirements.

Revisado el: miércoles, 24 de agosto de 2022
4259107 - KACE Connect stopped reporting location

Devices no longer seem to be reporting location information in KACE MDM.

Revisado el: miércoles, 24 de agosto de 2022
4257341 - When preparing an iOS device with Apple Configurator you receive the following error message: An unexpected error has occurred with "iPad". Provisional Enrollment Failed.

The error message: An unexpected error has occurred with "iPad". Provisional Enrollment Failed, is received when preparing an iOS device with...

Revisado el: miércoles, 24 de agosto de 2022
4271969 - When configuration changes are applied to iOS device(s) they do not seem to apply, and may display as "processing" for hours

When multiple configuration changes are made or new setting(s) are applied to iOS devices, the devices do not receive these changes.  The...

Revisado el: miércoles, 24 de agosto de 2022
4274337 - What's New in KACE Cloud Mobile Device Manager

LATEST - June 2022 KACE Cloud Mobile Device Manager   We are excited to announce our most recent updates to  KACE Cloud Mobile...

Revisado el: miércoles, 24 de agosto de 2022
4299418 - Enrolled devices not auto provisioning after discovery

When using the KACE Systems Management Appliance (SMA) and the KACE Cloud Mobile Device Manager (MDM) together, it is possible to set up a...

Revisado el: miércoles, 24 de agosto de 2022
4281272 - How to create a Wi-Fi profile with Apple Configurator

How to create a Wi-Fi profile with Apple Configurator

Revisado el: miércoles, 24 de agosto de 2022
4257520 - How to create a filter view that shows users that do not have devices enrolled

How to create a filtered view that shows users that do not have a device enrolled currently in Kace Cloud Mobile Device Manager.

Revisado el: miércoles, 24 de agosto de 2022
4272325 - How to configure Link Managed Google Play Organization

Need to configure the Link Managed Google Play Organization.

Revisado el: miércoles, 24 de agosto de 2022
4267174 - How to bypass SSO (Single Sign-On) due to misconfiguration or identity provider error

As part of SSO, most companies will redirect their users to their identity provider's sign-in page. In the case of a misconfiguration or an...

Revisado el: miércoles, 24 de agosto de 2022
4276374 - What information is stored by KACE Cloud MDM? And how is data treated?

Need to know what information is stored by KACE Cloud Mobile Device Manager.

Revisado el: miércoles, 24 de agosto de 2022
4246699 - What are the differences between DEP and Supervised Mode?

What are the differences between DEP and Supervised Mode?

Revisado el: miércoles, 24 de agosto de 2022
4271711 - We're sorry... An error occurred, please login again through your application

The error message below is displayed after selecting the "Get Started" link in the "Update Your Account email.

Revisado el: miércoles, 24 de agosto de 2022
4257303 - Video: WiFi Configuration

The video below shows an example of the steps needed for WiFi Configuration within KACE Cloud MDM (Mobile Device Manager).

Revisado el: miércoles, 24 de agosto de 2022
4315925 - Video: LDAP Sync Service - Upgrade

Video: LDAP Sync Service - Upgrade

Revisado el: miércoles, 24 de agosto de 2022
4257344 - Video: Overview on Managed Configuration for iOS

Overview of Managed App configuration for iOS

Revisado el: miércoles, 24 de agosto de 2022
4240182 - Video: Overview of Label Management

Overview on Label Management in KACE Cloud MDM

Revisado el: miércoles, 24 de agosto de 2022
4225419 - Video: KACE Cloud MDM - LDAP Sync Service

Demonstration on how to configure the LDAP Sync Service.

Revisado el: miércoles, 24 de agosto de 2022
4252209 - Video: How to set up the VPN Configuration in iOS

This solution provides a demonstration of how to setup the VPN Configuration for an iOS device.

Revisado el: miércoles, 24 de agosto de 2022
4246902 - Video: How to setup App Licensing Management for Android

How to setup App License Management for Android devices.

Revisado el: miércoles, 24 de agosto de 2022
4246379 - Video: How to set up the VPN Configuration in Android

This solution provides a demonstration of how to setup the VPN Configuration for an Android device.

Revisado el: miércoles, 24 de agosto de 2022
4257337 - Video: How to enable Application Management for Android

This solution provides a demonstration of how to enable Application Management for Android

Revisado el: miércoles, 24 de agosto de 2022
4252200 - Video: How to Manage Device Restrictions

How to Manage Device Restrictions in the KACE Cloud MDM.

Revisado el: miércoles, 24 de agosto de 2022
4257773 - Video: How to configure MDM management of iOS devices in the Apple Device Enrollment Program

This article explains how to set up KACE Cloud MDM (Mobile Device Manager) management of iOS devices in the Apple Device Enrollment Program (DEP).

Revisado el: miércoles, 24 de agosto de 2022
4246458 - Video: How to Configure iOS Profile Management

This solution provides a demonstration of how to Configure iOS Profile Management

Revisado el: miércoles, 24 de agosto de 2022
4240234 - Video: How to configure Supervised Mode for iOS

This solution provides a demonstration of the basics for enabling Supervised Mode for an iOS device.

Revisado el: miércoles, 24 de agosto de 2022
4240173 - Video: How to Configure Passcode Policies for Android and iOS devices

This solution provides a demonstration of how to Configure Passcode Policies for Android and iOS devices

Revisado el: miércoles, 24 de agosto de 2022
4281176 - Video: Creating User Accounts

This solution provides the steps to create, edit, and delete a user account on KACE Cloud MDM (Mobile Device Manager).

Revisado el: miércoles, 24 de agosto de 2022
4247117 - Video: Certificate Management

The video below covers the basics of certificate management.

Revisado el: miércoles, 24 de agosto de 2022
4285706 - Video: Product Walk-thru

This solution provides a brief walk-thru of KACE Cloud MDM (Mobile Device Manager), including the 4 topics below: Settings  Users Devices...

Revisado el: miércoles, 24 de agosto de 2022
4276847 - Video: How to set up the SMA Integration

This solution provides the steps for integrating KACE Cloud MDM (Mobile Device Manager) with the KACE SMA (Systems Management Appliance).

Revisado el: miércoles, 24 de agosto de 2022
4315686 - Video: FileVault Management Walk-through

FileVault Management Walk-through

Revisado el: miércoles, 24 de agosto de 2022
4285915 - Video: Account Management: Email Configuration

This solution will describe the steps needed to configure Email configuration in Account Management.

Revisado el: miércoles, 24 de agosto de 2022
4271794 - Video: App Management for iOS

This solution describes the steps of App management on an iOS device.  This feature is currently not supported on Android.

Revisado el: miércoles, 24 de agosto de 2022
4266969 - Video: How to configure Single Sign-On

This solution provides the steps for configuring SAML or Open ID Connect SSO (Single Sign-On) in KACE Cloud MDM (Mobile Device Manager).

Revisado el: miércoles, 24 de agosto de 2022
4246350 - Video: How to enroll an iOS device

This is a quick demonstration on how to enroll an iOS device.

Revisado el: miércoles, 24 de agosto de 2022
4240165 - Video: How to filter and sort users

This is a quick introduction to filtering and sorting in KACE Cloud MDM (Mobile Device Manager).

Revisado el: miércoles, 24 de agosto de 2022
4240155 - Video: How to enroll an Android device

This is a quick demonstration on how to enroll an android device.

Revisado el: miércoles, 24 de agosto de 2022
4246392 - Verification error: License limit reached or Android enrollment is not configured error message received during Android enrollment

During Android enrollment the following error message is received: Verification Error License limit reached or Android enrollment is not...

Revisado el: miércoles, 24 de agosto de 2022
4257605 - Unable to set Camera restrictions on android device.

The option "Allow use of camera "  is currently unselected on the android device restrictions page within the MDM Portal, however, from the device...

Revisado el: miércoles, 24 de agosto de 2022
4246872 - Is only SAML or OpenID Connect supported for SSO?

Is only SAML or OpenID Connect supported for SSO. 

Revisado el: miércoles, 24 de agosto de 2022
4303383 - Is KACE Cloud Mobile Device Manager affected by CVE-2021-44228?

This article addresses the status for KACE Cloud Mobile Device Manager in regards to the Apache Log4j2 Zero-Day exploit identified under CVE-2021...

Revisado el: miércoles, 24 de agosto de 2022
4252232 - I clicked the Forgot Password link and I'm not receiving the Password Reset email

Clicked Forgot Password link but no Reset Password email is being sent.  

Revisado el: miércoles, 24 de agosto de 2022
4272840 - How to troubleshoot a device issue using the Mac Console logs

Need to troubleshot a device issue and review any available logs.

Revisado el: miércoles, 24 de agosto de 2022
4240497 - How to restrict Safari access to specific URLs using an imported iOS profile created with Apple Configurator

How to use restrict Safari access to specific URLs by importing an existing iOS profile created with Apple Configurator.

Revisado el: miércoles, 24 de agosto de 2022
4251920 - Performance issues with the Outlook app for iPhone 6, 7 and SE

If the device is enrolled with MDM and Outlook is managed, it reacts very slowly and cannot be used. The app is performant on unmanaged iOS...

Revisado el: miércoles, 24 de agosto de 2022
4252183 - How to push corporate mail accounts to devices

How to push corporate mail account settings to devices

Revisado el: miércoles, 24 de agosto de 2022
4271207 - How to publish private Android apps

Apps created and built by your organization can be uploaded to the Google Managed Play store and managed via KACE Cloud MDM (Mobile Device Manager...

Revisado el: miércoles, 24 de agosto de 2022
4259141 - How to Prevent Users from Turning Off Location Services in iOS Supervised Devices with Screen Time

Apple device administrators may need to prevent location services from being disabled on supervised devices before these are distributed to the...

Revisado el: miércoles, 24 de agosto de 2022
4240632 - How to prevent the MDM profile from being removed on an iOS device

On iOS, the ability to prevent users from removing the MDM profile is only available on DEP Supervised devices

Revisado el: miércoles, 24 de agosto de 2022
4240175 - How to place an Android phone in “Developer Mode” in order to capture debugging information

How to enable debugging on an Android mobile device for the purpose of testing, troubleshooting, and gathering debug logs.

Revisado el: miércoles, 24 de agosto de 2022
4281279 - How to manually Prepare and add devices in Apple Business Manager (ABM) or Apple School Manager (ASM)

Manually Prepare and add devices in Apple Business Manager (ABM) or Apple School Manager (ASM)

Revisado el: miércoles, 24 de agosto de 2022
4276389 - How to manage android bookmarks via application settings

Need to manage Android bookmarks.

Revisado el: miércoles, 24 de agosto de 2022
4280872 - How to have the Kace Connect report location without the application being opened?

Need to know if there a way to have Kace Connect report location without the application being opened. Location services are on and set to always...

Revisado el: miércoles, 24 de agosto de 2022
4246368 - How to get an iOS device out of Lost Mode

On iOS, lost mode will lock the device and show a message, phone number, and/or footnote. The admin can then request the device's location or play...

Revisado el: miércoles, 24 de agosto de 2022
4276473 - How to get a Mac to reconnect to KACE Cloud MDM

Please see the steps below for how to get a Mac to reconnect to KACE Cloud MDM (Mobile Device Manager).

Revisado el: miércoles, 24 de agosto de 2022
4287209 - How to find users in Active Directory with not enrolled devices

Is it possible to query the Active Directory to list those devices not being enrolled?

Revisado el: miércoles, 24 de agosto de 2022
4276653 - How to extend a trial

If you're running a trial subscription, you will have access to a button for renewal that will allow you to automatically renew for another 30...

Revisado el: miércoles, 24 de agosto de 2022
4272774 - How to Enroll devices with Apple Configurator 2

How to Enroll devices with Apple Configurator 2

Revisado el: miércoles, 24 de agosto de 2022
4257312 - Every time the portal is opened the Portal Administrator has to reaccept the Software Transaction Agreement

Every time the portal is opened the Portal Administrator has to accept the Software Transaction Agreement even though they have already done so...

Revisado el: miércoles, 24 de agosto de 2022
4272255 - Some Android phones may not display the phone number information

Some Android phones may not display the phone number information under the Cellular section on device details.

Revisado el: miércoles, 24 de agosto de 2022
4281523 - Unable to enroll more than 10 Android devices under the same user account

When multiple Android devices are activated/enrolled under the same user account, only the first 10 devices will enroll successfully.  Any...

Revisado el: miércoles, 24 de agosto de 2022
4285080 - The admin of the enterprise has not accepted the Managed Google Play Terms of Service, the admin can visit play.google.com/work to accept them. (403)

- Android Google Play Store application deployments do not work. - Many of the Android devices are not compliant with the policies that are set...

Revisado el: miércoles, 24 de agosto de 2022
4262825 - Supported platforms and browsers

What managed device platforms and browsers does KACE Cloud (MDM) Mobile Device Management support?

Revisado el: miércoles, 24 de agosto de 2022
4245572 - How can I retrieve crash logs from iPhone or iPad?

While troubleshooting an issue, we might need crash logs for further investigation. You can get the crash logs by syncing your device with iTunes...

Revisado el: miércoles, 24 de agosto de 2022
4262936 - Hotfix to provision KACE SMA with the KACE Cloud MDM European data center

NOTE: This hotfix ONLY applies to customers located in Europe.  Also, this only applies for SMA versions 8.1 and 9.0. KACE Cloud MDM (Mobile...

Revisado el: miércoles, 24 de agosto de 2022
4272286 - Apple Volume Purchase Program (VPP) Token Expired

Apple Purchase Program Token (VPP) Expired and need to enter a new Token. The VPP shows the message: Token Expired - Relink to resume the use...

Revisado el: miércoles, 24 de agosto de 2022
4276351 - Android Zero Touch Enrollment Walk-through

Android Zero Touch Enrollment Walk-through

Revisado el: miércoles, 24 de agosto de 2022
4252175 - Oops! This device is locked by Factory Reset Protection error encountered when enrolling an Android device

When enroling an android device the following error is received:   Oops! This device is locked by factory reset protection. Contact your IT...

Revisado el: miércoles, 24 de agosto de 2022
4298068 - Missing shortcuts after installing Windows app via KCMDM

Missing shortcuts after installing Windows app via KCMDM

Revisado el: miércoles, 24 de agosto de 2022
4271484 - Decommission process after a subscription or trial expires

Once a KACE Cloud MDM (Mobile Device Manager) subscription or trial expires, we begin a decommission process, which will ultimately destroy the...

Revisado el: miércoles, 24 de agosto de 2022
4271454 - Maximize your Endpoint Management Capabilities with KACE Cloud Mobile Device Manager

Please see below on how to maximize your Endpoint Management Capabilities with KACE Cloud MDM (Mobile Device Manager).

Revisado el: miércoles, 24 de agosto de 2022
4298534 - "An unexpected error occurred" when signing up for a free trial period license

When updating the Quest profile details while creating a Free 30-days Trial license an error is received

Revisado el: miércoles, 24 de agosto de 2022
4277118 - Restoring an IOS backup could restore the KACE MDM profile

A device may want to be allocated to the end user after managed by Apple DEP and MDM for the personal usage. In order to do this the following...

Revisado el: miércoles, 24 de agosto de 2022
4281347 - Restored/Reset iPhone shows disconnected in the KACE Cloud Device Mobile Manager console

When an iPhone device is restored from backup, it loses connectivity to KACE Cloud MDM (Mobile Device Manager), and after a while it will be shown...

Revisado el: miércoles, 24 de agosto de 2022
4298540 - Restore an iCloud backup to a supervised device

When an iOS device is assigned to a DEP Profile and it is enrolled on supervised mode, when the iCloud backup is restored the supervised mode is...

Revisado el: miércoles, 24 de agosto de 2022
4272315 - Profile Installation Failed The profile "com.kace.cloud.mobileconfig.mdmconfig" must be installed interactively

Trying to set up a new iPhone.  Firstly,  the new iPhone completed downloaded/configured the MDM profile as normal.   After reboot, the new iPhone...

Revisado el: miércoles, 24 de agosto de 2022
4246711 - Error received during sign in: The reply address does not match the reply addresses configured for the application

When signing in using Single Sign-On you receive an e rror message on the Microsoft login page: "AADSTS50011: The reply address ### does not match...

Revisado el: miércoles, 24 de agosto de 2022