Regresar
-
Título
"View By: All Tickets" missing on the Service Desk ticket list dropdown -
Descripción
Ticket workers/users can only view their own tickets when looking at All Queues view. The option for View By: All Tickets is not available.
- From Queue, click on the drop-down menu to select All Queues.
- From View By, click on the drop-down menu.Expectation: Should be able to see "All Tickets" from the drop-down menu.
Actual result: "All Tickets" is missing from the drop-down menu.
Debe iniciar sesión
Tiene que estar conectado y contar con un contrato de mantenimiento vigente para ver los artículos de conocimiento premium.