Provisioning Error "some of the disks on enclosure ####-### are not present in drive slots" due to Disks 0:0:12 and 0:0:13 are missing from OMSA (4039084)

DL Appliance shows an error while trying to run the provisioning wizard during initial setup:

• Error message:

"Provisioning is not possible: some of the disks on enclosure ####-### are not present in drive slots" 

• From the Rapid Recovery Appliance Tab > Provisioning Option while trying to create a new Repository

• From OEM Vendor's Web Based Management Application (OMSA)

This behavior happens due to Disk Slots 0:0:12 and 0:0:13 are missing from OEM Vendor's Web Based Management Application (OMSA), due to discovery of "SAS PHY Layer" did not complete within 120 seconds due to possible SAS, Signal Cable improperly connected

Note: for more details, please review the following article from the OEM Vendor

Note: For more details about the procedure described below use the following OEM Vendor Documentation for DL4300's PowerEdge Server equivalent PE R730xd. To be more specific, please refer to Page 204 thru 206 and section Removing Rear Backplane

1. First, try performing a power cycle as requested by the OEM Vendor on the following URL. However, if the issue persists continue with the next step
2. The following server internal components need to be reseated:

• SAS Cable
• Signal Cable
• Rear Backplane

Note: If the issue persists after properly reseating these component by using the above mentioned documentation, more than likely a part replacement will be necessary

NOTE: Power cycle (Dell Servers) — Turn off the system and disconnect it from the electrical outlet; press and hold the power button during approximately thirty seconds, reconnect the power cables, and restart the system