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Azure AD users UPN is getting cached by the Change Auditor Agent
Descripción
When an Azure AD user is created with a temporary UPN (due to duplicates or other reasons), or the UPN gets changed, it looks like Change Auditor caches that UPN.
Causa
This is actually expected behavior on the part of the agent. There is a resolution cache on the agent that holds values for up to 72 hours for performance reasons. Currently, the retention value of the cache cannot be changed. What this means is that if you update the UPN of an AzureAD account, the events in Change Auditor will be recorded under the old UPN for up to 72 hours, then well be recorded under the new UPN. This can cause a disconnect in search results when searching by UPN.
Resolución
Workaround
It is likely that the On-Prem target value for the account remains the same during the entire process. You can adjust your search to use the Azure "Target" field under the Azure subsystem per the attached image.
Alternatively, you can adjust your search parameters to contain both old and new UPN values for the user.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
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