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Título
How to get more information from a Web Client upgrade installer failure? -
Descripción
In some situations, The web client upgrade for Change Auditor may fail, resulting with error messages that exit the installer. -
Causa
The web client installation upgrade failed due to a failure to extract or insert installation information required to complete the upgrade. -
Resolución
Enable MSI debug logging and install manually to reproduce the issue:- Reproduce the issue by running the installer as shown below from an elevated command prompt (from the Installation folder in installation media):
msiexec /i "Quest Change Auditor Web Client (x64).msi" /L*v c:\temp\CAWedInstall.log - The resulting .log file placed in the root directory may contain information valuable for troubleshooting. This may help the System Administrator or Quest Support in finding root cause.
- Reproduce the issue by running the installer as shown below from an elevated command prompt (from the Installation folder in installation media):