User cutover failure - Unable to find associated target contact (B097452)

User cutover failure - Unable to find associated target contact

The user failed cutover last night.

"Stage Data: Unable to find associated target contact
System.Exception: Unable to find associated target contact
at CDS.Model.T2TSyncMembershipJob.AddUserToContactGroups(IWebServiceFactory webServiceFactory, DirectoryObject user)
at CDS.Model.T2TSyncMembershipJob.Run(IWebServiceFactory webServiceFactory, CancellationToken cancellationToken)
at CDS.Model.Job.Execute(IWebServiceFactory webServiceFactory, CancellationToken cancellationToken)"

"Stage Data: Target contact is missing from object match
System.Exception: Target contact is missing from object match
at CDS.Model.T2TSyncMembershipJob.Run(IWebServiceFactory webServiceFactory, CancellationToken cancellationToken)
at CDS.Model.Job.Execute(IWebServiceFactory webServiceFactory, CancellationToken cancellationToken)"

 

If this is working for the one user, but not another, then it's possible the source primary email and UPN changed prior to cutover was changed for the fail user, which is why you receive the following error

The contact is created during the Prepare step, at Cutover it looks for the contact in the target that points to the mailbox in the source but rather than knowing what contact was created by the Prepare it just looks for one which has a targetaddress pointing to the CURRENT primarysmtpaddress of the source mailbox

If the source user was changed after the contact is created then you will receive the error: "Target contact is missing from object match"

Modify the address on the target contact should allow the cutover to complete successfully

Change the address and targetaddress of the Contact in AD, to the current source email, wait for the AADC sync to sync to cloud and retry the cutover again.
Please contact product support if this fails, Quest Product Support can reset the user. Once reset you can run the Prepare, sync, cutover steps again.