How to upload a file into the Service Request (4326641)

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Título

How to upload a file into the Service Request
Descripción

Trying to upload a zip file, screenshot, video, docx into the Service Request and this one is larger than expected?
Resolución

There are several ways, depending on the size of the file:
1. It can be uploaded via email if the attached file is a small one,
2. If the file is larger than 10 Mb. it could best to upload it directly into the case, by following these steps :
i. Go to : https://support.quest.com/
ii. Click on my account
iii. Go to the left side, click on: My Service Request
iv. Choose the Service Request, in case there are several.
v. Click on attach file

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