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Title
Computer discovery displays access denied for gathering CPU information: Error_RetrievingCPUInformation -
Description
After upgrading to version 2.6 the Computer discovery may fail to gather CPU information and it produces an access denied error message:
Error_RetrievingCPUInformation
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Cause
Product defect (TF00002127) found in 2.6 where the WMI calls to gather CPU information does not use the alternate credentials specified in the Discovery. -
Resolution
Open a service request with Support and they will assist you to resolve this issue.
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Defect ID
TF00002127 -
Additional Information
Below is a sample from the log: ErrorDescription: Access denied ErrorMessageID: Error_RetrievingCPUInformation ErrorMessageStack: at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)