Customer purchased a new DR appliance from Quest with a 9 Tb Capacity license but only sees 4.5 Tb after installing sales provided license.
There has been a change in the way DR appliances are configured for shipment now that they are being sold by Quest.
When Dell was selling DR appliances they would come with a pre-installed 4.5 Tb Capacity license and sales would provide the customer with an additional 4.5 Tb license to bring them up to 9 Tb Capacity.
Quest sold DR appliances do not come with a pre- installed 4.5 Tb Capacity license so sales would need to provide the customer with 2 4.5 Tb licenses to bring them up to 9 Tb Capacity.
Contact sales and have them send another 4.5 Tb Capacity license for the DR appliance to bring it up to 9 Tb.