Quest® Foglight Cartridge for Sybase

Version 5.7.5.40

Developed for Foglight Management Server 5.7.5

Release Notes

September 2017


Contents

Welcome to Foglight Cartridge for Sybase

New in this Release

Resolved Issues and Enhancements

Known Issues

Installation and Compatibility

System Requirements

Product Licensing

Global Operations

Getting Started

For More Information

 


Welcome to Foglight Cartridge for Sybase

The Cartridge for Sybase enables Foglight to monitor Sybase database systems. The cartridge monitors database resource utilization for capacity planning, problem determination, and trend analysis, in both real-time and historical time.

These Release Notes cover the resolved issues, known issues, workarounds and other important information about the 5.7.5.40 release of the Quest® Cartridge for Sybase. Review all sections before starting installation.

 


New in this Release

This release contains the following new features or enhancements.

Java-based cartridge

This release features a new, Java-based architecture for the Cartridge for Sybase. This change provides deployment enhancements including the support for all the Operating Systems which are supported by the Foglight Agent Manager. 

 



Resolved Issues and Enhancements

The following is a list of issues addressed and enhancements implemented in this release.

General

Defect ID

Resolved Issue or enhancement

SYFOG-13 The stored procedure installation script detected the Sybase version using the Emergency Bug Fix (EBF) number instead of the Sybase Service Pack.  This resulted in stored procedures for some versions of Sybase not compiling correctly, yielding empty dashboards.
SYFOG-14 The User Blocked stored procedure was not functioning correctly.
SYFOG-15 The Sybase_RS Agent dashboards were not correctly displaying device usage data from the Sybase_MDA Agent .
SYFOG-16 Error information specific to the Sybase database version was being incorrectly displayed.
SYFOG-17 After clearing user block information, the information was also cleared from the 1 hour viewing period.
SYFOG-18 The default value for DatabaseErrorLogDetails was changed to <what?>
n/a Changes in agent startup parameter (ASP) values no longer require the agent to be deactivated and reactived for the change to take effect.
n/a Changes in agent startup parameter (ASP) values such that frequency and max rows are defined on a per-collection basis.  Edit the Collection Details list to define the frequency and max rows of each collection.
n/a The Sybase Open Client is no longer required.

 


Known Issues

The following is a list of issues known to exist at the time of this release.

Sybase_RS Agent

Defect ID

Known Issue

CR-0231424

The RS_ConnectionStatus rule does not trigger an alarm, even when the rule conditions are met.

Workaround: There is currently no workaround for this issue. It will be fixed in a future server release.

CR-0230497

Latency and Synchronizing Servers. Invalid latency values reported in the RS_Latency table.

Workaround: In order to report accurate latency values, all Replication Servers, Primary, and Replicate data servers within an ID server domain must be synchronized. 

CR-0230496

The RS_PartitionStatus rule does not auto clear after the partition is reset from Offline to Online.

Workaround: This rule event must be manually cleared because we do not report partition online statuses which could possibly result in a data overload within the Foglight database.

CR-0168297

Memory leak on Windows platform.

Workaround: This is a Sybase Open Client API issue and a case is currently open with Sybase.

CR-0130361

The Sybase_RS agent does not launch on AIX 5.2.

Workaround: Since the Sybase_RS agent has the ability to perform most of its monitoring remotely, implement the following workaround:

  1. Choose another server which has the Sybase software (either ASE or Replication Server) installed.
  2. Set up the interfaces file so it has the Sybase Replication Server entry and entries for all of the other associated Sybase Servers (RSSD server, Primary Data Server, Replicate Data Server etc.) being monitored.
  3. Configure an instance of the Sybase_RS agent on this server (the server selected in step 1) to monitor the Replication Server running on the AIX 5.2 server.

Note: Since the Sybase_RS agent is monitoring the Sybase replication server remotely, the tables related to the replication server error log (RS_ErrorlogDetail and RS_ErrorlogSummary) do not post any data.

PR-069037

Some of the graphical views display incorrect view legends.

Workaround: There is currently no workaround for this issue. It will be fixed in a future server release.

PR-068923

The '/n' character appears in the RS_ErrorLogMsg rule message.

Workaround: There is currently no workaround for this issue. It will be fixed in a future server release.

PR-068260

Unusual table names appear in the Data Browser view for the Sybase_RS agent. The RS_ThreadSummary and RS_PartitionSpaceUsedTrend table names should be listed as the table name followed by the identity columns. Only their identity columns appear in the table’s hierarchy. For example, the RS_PartitionSpaceUsedTrend table should be listed as: RS_PartitionSpaceUsedTrend /apps/sybase/sybase1253/data/sq2 104 sq2 /apps/sybase/. Instead, this table is listed as:/apps/sybase/sybase1253/data/sq2 104 sq2 /apps/sybase/.

Workaround: There is currently no workaround for this issue. It will be fixed in a future server release.

PR-063860

The agent properties do not display the Agent/DCM versions after the agent starts successfully.

Workaround: There is currently no workaround for this issue. It will be fixed in a future server release.

PR-063489

The RS_Latency table does not display a negative value properly.

Workaround: There is currently no workaround for this issue. It will be fixed in a future server release.

PR-036588

The RS_Latency_Graph view has an incomplete view label.

Workaround: There is currently no workaround for this issue. It will be fixed in a future server release.

SDB-353

SDB-352

On the Databases dashboard, the Up Since and Workload Info columns are not populated for Sybase_RS agent entries. That is because the Sybase_RS agent is not a database monitoring agent. This is expected behavior.

Sybase_MDA Agent

Defect ID

Known Issue

CR-0231209

Received exception: position beyond end of string from BenchMarkTimes.

Workaround: There is currently no workaround for this issue.

CR-0231189

UsersBlocking view shows incorrect data.

Workaround: There is currently no workaround for this issue.

CR-0231131

Data for UsersBlocked view gets displayed in UsersBlocking view.

Workaround: There is currently no workaround for this issue.

CR-0230878

The SYBM_ASE_Availability view does not show the name of the Sybase server.

Workaround: There is currently no workaround for this issue.

CR-0230847

The Agent Version and Stored Procedures Version fields are blank.

Workaround: There is currently no workaround for this issue.

CR-0230645

The agent parameter Exclusion list name is not the same as in Foglight 4.

Workaround: There is currently no workaround for this issue.

CR-0230598

The Sybase_MDA agent does not work on Windows. The agent has trouble automatically running the rapsinstall2*.sql scripts under Foglight 5 due to the use of a relative directory path name.

Workaround: To work around this, manually run rapsinstall2.sql for any monitored ASE and then manually run rapsinstall2_ase15.sql for any ASE of version 15.X. This is applicable to Windows 2000 and Windows 2003 only.

For example, to manually run rapsinstall2.sql:

c:

c:\>cd Program files\Quest Software\Foglight
c:\> Program files\Quest Software\Foglight> cd config\Sybase\scripts...> isql -Usa -P<Password> -S<SERVERNAME>
-i .\rapsinstall2.sql -o rapsinstall2_out.txt

If the ASE of interest is version 15.X, also do this:

...> isql -Usa -P<Password> -S<SERVERNAME> -i .\rapsinstall2_ase15.sql -o rapsinstall2_ase15_out.txt

CR-0230499

The RS_Latency_Graph view has an incomplete view label.

Workaround: Expected Sybase behavior.

CR-0203573

There are an excessive number of messages in the Foglight Management Server log. If the Sybase_MDA agent attempts to collect from a database where the user does not have a login or permission to access the data, then an error message will be written to the client log file with details on how to resolve the issue. If the agent continues running without the user permission level being modified, this results in several messages being written to the client FMS log file each collection cycle.

Workaround: There is currently no workaround for this issue. It will be fixed in a future server release.

CR-0147037

The EngineSummary Table shows intermittent negative values for cpu_busy_pct.

Workaround: There is currently no workaround for this issue.

PR-070213

Two similar views, SYBM_DbSpaceTrendBar and YBM_DiskSpaceTrendBar, do not show data.
Workaround: There is currently no workaround for this issue. It will be fixed in a future release.

PR-070055

The Cache_Efficiency Rule does not have a property named dcache_name.
Workaround: There is currently no workaround for this issue. It will be fixed in a future release.

PR-070038

The view list includes an extra database name in some of the views.
Workaround: There is currently no workaround for this issue. It will be fixed in a future release.

SDB-414

Excluding databases can only be done by populating the Exclude DBs list manually in the Sybase_MDA agent properties.
Workaround: There is currently no workaround for this issue.

Sybase Dashboards

Defect ID

Known Issue

N/A

Roles mechanism. To view the new Sybase dashboards, a user must have the minimum privileges of:

  • Foglight Operator

  • Sybase Administrator

To activate or deactivate agents from the Sybase dashboards, the user must have Foglight administrator privileges.

Workaround: There is currently no workaround for this issue. It will be fixed in a future release.

N/A

On the Top Activity dashboard, SQL Details tab, long SQL statements are displayed across multiple table rows.

Workaround: There is currently no workaround for this issue. It will be fixed in a future release.

N/A

When creating a new agent, the Server Configuration collection and Space Trending collection are updated only after one hour (until then, data is not available).

Workaround: There is currently no workaround for this issue. It will be fixed in a future release.

SDB-407 Sybase reports are only be accessible by those Foglight users whose accounts include the Sybase Admin role.

Upgrade

Defect ID

Known Issue

n/a

Due to architectural changes in the Cartridge for Sybase 5.7.5.40, legacy cartridge versions cannot be upgraded to version 5.7.5.40. 

Workaround: You may install the new Sybase cartridge on the same FMS instance as the old cartridge.  The new Sybase cartridge must use a different FglAM than the legacy cartridge. Both FglAMs may be installed on the same FMS.

 


Installation and Compatibility

Review the information below prior to installing the Cartridge for Sybase.

2017-08-13 17:15:31.336 INFO    [FglAM:IncomingMessage[5]-111] com.quest.glue.core.agent.AgentInstance - Created agent
2017-08-13 17:15:31.336 VERBOSE [FglAM:IncomingMessage[5]-111] com.quest.glue.core.agent.AgentInstance - Starting data collection
2017-08-13 17:15:31.336 INFO    [FglAM:IncomingMessage[5]-111] com.quest.qsi.fason.core.agent.AbstractAgent - Sybase 16 new2 entering startDataCollection()
2017-08-13 17:15:31.337 INFO    [FglAM:IncomingMessage[5]-111] com.quest.foglight.sybase.common.connection.SybaseConnectionPool - Successfully loaded Sybase driver com.sybase.jdbc4.jdbc.SybDriver
2017-08-13 17:15:31.338 INFO    [FglAM:IncomingMessage[5]-111] com.quest.glue.core.agent.AgentInstance - Started data collection
2017-08-13 17:15:31.391 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.common.agent.SybaseCollectionsSharedData - DB connect availability was changed from null to true
2017-08-13 17:15:31.427 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseVersionInfoProcessor - Set DB version to 16.0
2017-08-13 17:15:31.427 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseVersionInfoProcessor - Set EBF to 22385
2017-08-13 17:15:31.428 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseVersionInfoProcessor - Set cluster to false
2017-08-13 17:15:31.428 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseVersionInfoProcessor - Full version - Adaptive Server Enterprise/16.0/EBF 22385 SMP/P/X64/Windows Server/asecepheus/3530/64-bit/FBO/Sun Feb 16 06:52:50 2014
2017-08-13 17:15:31.441 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.GetVersionProcessor - DB Version 16000000
2017-08-13 17:15:31.460 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.SybaseQuestDBInfoProcessor - Use quest DB true
2017-08-13 17:15:31.516 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.StoreProceduresVersionInfoProcessor - The agent stored procedures detected in the monitored DB belong to version= 5.7.5.92.
2017-08-13 17:15:31.545 INFO    [Sybase 16 new2-highPriorityPool-1] com.quest.foglight.sybase.mda.collection.processor.startup.InitServerIsLocalProcessor - Set local server to false

2017-08-02 13:45:45.871 ERROR   [FRT21_1503_42-lowPriorityPool-3-[SybaseServerStatus][2017/08/02 13:45:43]] com.quest.foglight.sybase.mda.collection.processor.startup.InstallSpProcessor - Error while running SP script
if exists (select 1
from sysobjects
where sysstat & 7 = 4 and uid = user_id()
and name = 'sp_fgl_version')
begin

System Requirements

The Foglight Cartridge for Sybase must be installed onto an already running Foglight Management Server, and requires that the Foglight Agent Manager be installed on all the hosts that you want to monitor.

To learn about the system requirements for these components, refer to the Foglight Release Notes and Foglight System Requirements and Platform Support Guide.

Hardware Requirements

For the hardware requirements of Foglight Cartridge for Sybase, refer to the Supported Platforms table.

For the Foglight Management Server hardware requirements, refer to the Foglight System Requirements and Platform Support Guide.

Software Requirements

For the Foglight Cartridge for Sybase 5.7.5.40 to operate properly, the Foglight Management Server must be running 5.7.5. The Foglight Agent Manager (FglAM) must be version 5.7.0.

 

Recommended Sybase Configuration

The values below are minimum requirements for the given paramters:

Value Requirement
sp_configure 'number of locks' 50000
sp_configure 'number of open objects' 2500
sp_configure 'number of open indexes' 1500
sp_configure 'number of open partitions' 1000
sp_configure 'permission cache entries' 50

Supported Platforms

Before installing Foglight Cartridge for Sybase, ensure your system meets the following minimum hardware and software requirements:

Operating System

Replication Server

Primary Adaptive Server

ASE 12.5.1 through 15.5

32-Bit

64-Bit

AIX 5.2

Not supported

Yes

Yes

AIX 5.3, 6.1

12.1, 12.5, 12.6, 15.0 to 15.2

Yes

Yes

HP-UX 11.11.11

12.1, 12.5, 12.6, 15.0 to 15.1

Yes

Yes

Linux Red Hat with kernel level 2.4

12.1, 12.5, 12.6, 15.0 to 15.2

Yes

No

Linux Red Hat with kernel level 2.6

12.1, 12.5, 12.6, 15.0 to 15.2

Yes

Yes

Solaris 2.10 on Intel/X86

Not supported

No

No

Oracle Solaris 2.8, 2.9, 2.10

12.1, 12.5, 12.6, 15.0 to 15.2

Yes

Yes

Windows 2000 SP4 and Windows 2003

12.5.3 to 15.2,
15.0.3 supported only for ASE 15.0.3 EBF16550 ESD#1

Yes

No

Windows 2003 64-bit

12.5.3 to 15.2,
15.0.3 supported only for ASE 15.0.3 EBF16550 ESD#1

No

Yes

Windows 2008

12.5.3 to 15.2,
15.0.2/EBF 15963 ESD#5, and
15.0.2/EBF 15963 ESD#6

Yes

Yes

Windows 2008 R2 64-bit

Not supported

No

Yes

 


Global Operations

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe.

This release has the following known capabilities or limitations: The server will be enabled for Global Operation, but not localized to any particular locale.

 


Product Licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them. Foglight cartridges are also license-protected. While some cartridges are covered by the base Foglight license (such as Foglight Agent Manager cartridges and the Foglight for Infrastructure), others may require an additional license.

 

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup & Support > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

Getting Started

Contents of the Release Package

The Foglight Cartridge for Sybase release package contains the following:

  1. Foglight Cartridge for Sybase 5.7.5.40
  2. Product Documentation, including:

Installation Instructions

Verify that your system meets the minimum hardware and software requirements before attempting to install and run the Foglight Cartridge for Sybase 5.7.5.40. Refer to Installation and Compatibility for information regarding installing the new Cartridge for Sybase.

Note: Before beginning the installation process, you must install, or have already installed, Foglight 5.7.5.

The installation process is common for all Foglight cartridges, and is described in the Foglight Administration and Configuration Help.

After installing the Cartridge for Sybase, perform the configuration steps below:

  1. After you install the Sybase cartridge for the first time, go to Components for Download (in Cartridges menu) and download the DB_Sybase_firstRun_scripts. Extract the zip file.
  2. Run script rapsAdmin.sql as "sa" user. This script creates only two helper stored procedures: sp_fgl_addgrant and sp_fgl_adduser.
    isql -Usa -Ppassword -SserverName -i rapsAdmin.sql -o rapsAdmin.out
  3. Send the setup_mon_tables.sql file to your Sybase DBA for review and configuration of relevant Sybase MDA parameters.

To create a new Sybase user:

  1. Run the following scripts as sa user (use your username and password. Note: The new user has to have only one role: mon_role. Grant mon_role to 'username'
exec sp_addlogin 'username' , 'password' , sybsystemprocs
exec sp_fgl_adduser 'username' , 'foglightGroup'

Viewing the Cartridge for Sybase:

Sybase Adaptive Server Prerequisites: Sybase_MDA Agent

Install Sybase_MDA

The first pre-requisite is that the Sybase_MDA feature be installed on the respective ASE. This feature is not automatically installed on all versions of Sybase ASE. A check the DBA can run is the query: “select * from master..monState”.

If the monitoring tables are not installed in your Adaptive Server (12.5.1 or later), have the Sybase DBA for the respective ASE follow the steps to install the tables listed in the Addendum at the end of this section.

For versions 15.x, there is no need for loopback and installmontables.

Configure Sybase_MDA

The Sybase_MDA feature has numerous parameters to both turn on and turn off specific metrics and determine the amount of memory the ASE will set aside for these metrics.

Performance monitoring how has the ability to enable the user to set the per_object_statistics flag to off.

Configure ports

Callback collections require communication between the Foglight Management Server and the Sybase server.  Ensure that the port used by the Sybase host server is open between the Sybase host and the Foglight Management Server.

Sybase 'mon_role' assigned

The Sybase login defined in the Foglight agent property for the respective agent must have the “mon_role” assigned. This is also applicable to the ‘sa’ login.

Command to execute via ISQL or other client tool:

grant role mon_roleto_<logon_name>

Sybase Adaptive Server Pre-requisites: Sybase_RS Agent

The Sybase_RS agent requires separate common logins to be created for the Replication Server, the RSSD data server, the Primary data server, and the Replicate data server.

Note: Refer to the Sybase_RS "Setting Connection Details" topic in the Managing Sybase Database Systems online help for more information.

Addendum

Preparation of the ASE version 12.5.1 or later for Foglight Cartridge for Sybase 5.7.5.40

Install MDA

If the monitoring tables are not installed in your Adaptive Server (12.5.1 or subsequent release), have the Sybase DBA for the respective ASE follow these steps to install the tables.

First, a server named “loopback” must be included in sysservers before installing the scripts for the MDA tables. Proxy tables for the monitoring tables are not created by default when you configure Adaptive Server. The tables are created in the second step using the installmontables script that is included in the Adaptive Server install (located in the $SYBASE/ASE-12_5/scripts directory).

  1. Create a loopback server entry in ISQL:
    1. Logon to Ada.
    2. Execute:
      sp_addserver 'loopback', null, <ASE server name> go
  2. Execute the installmontables script located in the $SYBASE/ASE-12_5/scripts directory (%SYBASE%/ASE-12_5/scripts for Windows) using ISQL:
    isql –Usa –P<sa password> -S<server name> -n –i%SYBASE%/%SYBASE_ASE%/scripts/installmontables

Adaptive Server Enterprise configuration parameters

Sybase_MDA agent requires the following configuration for it to run correctly and gather the specified data for the Foglight Management Server.
The values shown for the following parameters are the minimum required values that the Foglight Cartridge for Sybase 5.7.5.40 needs for proper data collection and reporting. Any of these parameter values could be increased if necessary. (You can copy, paste, and execute the following script into an ISQL or other client session.)

sp_configure "statement cache size" <size_of_cache>
go
sp_configure "errorlog pipe max messages",1000
go
sp_configure "max SQL text monitored",256
go
sp_configure "sql text pipe max messages",3000
go
sp_configure "statement pipe max messages",3000
go
-- Flags
sp_configure "enable stmt cache monitoring" , 1
go
sp_configure "enable literal autoparam" [0|1]
go
sp_configure "enable monitoring", 1
go
sp_configure "sql text pipe active", 1
go
sp_configure "errorlog pipe active", 1
go
sp_configure "per object statistics active",1
go
sp_configure "statement statistics active",1
go
sp_configure "statement pipe active",1
go
sp_configure "wait event timing",1
go
sp_configure "SQL batch capture",1
go
sp_configure "process wait events",1
go

The following tables list proprietary Sybase flags and the Sybase_MDA agent tables dependent upon them. If any of the settings do not have values that fall in the recommended value range, data collection will issue complaints and fail to successfully collect; indicating that some MDA table collection was canceled as a result of the flags being set incorrectly. To prevent these alerts from occurring, use the appropriate Data Management properties to disable the collection that is failing to collect. Below is a listing of Sybase_MDA agent tables and the configuration settings they depend on:

 

Foglight Table

Sybase MonTable (MDA) Configuration Settings

TopHash

enable stmt cache monitoring = 1

statement cache size = size_of_cache

enable literal autoparam = 0 or 1

Note: Setting enable literal autoparam to 0 causes Sybase to treat each SQL statement separately; setting it to 1 produces bind variables for each search argument in an SQL statement.

TopSQL

enable monitoring = 1
statement statistics active = 1
per object statistics active = 1
statement pipe active = 1
SQL batch capture = 1
max SQL text monitored > 0
statement pipe max messages > 0
sql text pipe max messages > 0

UsersBlocked

enable monitoring = 1
wait event timing = 1
SQL batch capture = 1
max SQL text monitored > 0

UsersLogCache

enable monitoring = 1
wait event timing = 1
per object statistics active = 1

TopApplications

enable monitoring = 1
wait event timing = 1
per object statistics active = 1

Index

enable monitoring = 1
wait event timing = 1
per object statistics active = 1

TopUsers

enable monitoring = 1
wait event timing = 1
per object statistics active = 1
SQL batch capture = 1
statement pipe active = 1
max SQL text monitored > 0
sql text pipe max messages > 0

 



For More Information

Get the latest product information, find helpful resources, test the product betas, and join a discussion with the Foglight Quest team and other community members. Join the Foglight Community at http://communities.quest.com/community/foglight.

Contacting Quest

For sales or other inquiries, visit http://quest.com/company/contact-us.aspx or call +1-949-754-8000.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

 

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:


© 2017 Quest Software, Inc. ALL RIGHTS RESERVED.

 

This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc.

The information in this document is provided in connection with Quest Software products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest Software products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST SOFTWARE ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest Software makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest Software does not make any commitment to update the information contained in this document.
If you have any questions regarding your potential use of this material, contact:


Quest Software Inc.
Attn: LEGAL Dept.
4 Polaris Way
Aliso Viejo, CA 92656
Refer to our website (www.quest.com) for regional and international office information.

Patents

Quest Software is proud of our advanced technology. Patents and pending patents may apply to this product. For the most current information about applicable patents for this product, please visit our website at www.quest.com/legal.

Trademarks

Quest, Quest Software, the Quest Software logo, Foglight, IntelliProfile, PerformaSure, Spotlight, StealthCollect, TOAD, Tag and Follow, Vintela Single Sign-on for Java, and vFoglight are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. For a complete list of Quest Software's trademarks, please see http://www.quest.com/legal/trademark-information.aspx. Other trademarks and registered trademarks are property of their respective owners.

Third Party Contributions

Foglight contains some third party components. For a complete list, see the License Credits page in Foglight online help.